Manager BT Press Sales & Operations

MAJOR RESPONSIBILITIES & DUTIES:

• Develops and executes sales strategies across wholesale retail and direct-to-consumer channels.

• Builds and manages relationships with key partners including wholesalers distributors resellers major clients and other strategic stakeholders.

• Identifies and pursues new sales opportunities to expand reach and revenue.

• Collaborates with Leadership Marketing and Finance to evaluate pricing negotiate contracts and analyze performance metrics.

• Oversees daily operations of a customer-facing team ensuring high-quality responsive service.

• Coaches and supports staff to improve performance and customer satisfaction.

• Ensures continuity of service by stepping in during peak periods escalated needs or staff absences maintaining high standards of customer experience and operational flow.

• Serves as primary liaison with warehouse teams for fulfillment inventory and issue resolution.

• Forecasts and optimizes inventory using historical sales data and market trends to ensure availability while minimizing excess stock.

• Streamlines fulfillment workflows to improve accuracy and reduce delays.

• Partners on the development of strategic plans for Boys Town Press marketing sales and operations.

• Researches and evaluates new revenue streams including but not limited to licensing digital products subscriptions special market sales and strategic partnerships.

• Leads assessment of new business opportunities aligned with BT Presss mission and growth goals.

• Monitors and reports on KPIs to inform decisions and drive continuous improvement.

• Aligns sales marketing service and fulfillment initiatives across departments.

• Leads planning sessions and cross-functional projects; provide regular updates to stakeholders on progress and performance.

KNOWLEDGE SKILLS AND ABILITIES:

• Strong understanding of sales channels inventory management and customer service operations.

• Excellent communication analytical and project management skills.

• Strong relationship-building and stakeholder management skills.

• Comfort with technology including proficiency in Excel web-based systems and other technologies.

REQUIRED QUALIFICATIONS:

• Bachelors degree in Business Sales Communications Publishing or a related field required.

• Minimum five years of experience in sales operations or customer service management required.

• Proven supervisory experience with a track record of team development and performance improvement required.

PREFERRED QUALIFICATIONS:

• Experience with CRM systems inventory order/shipping platforms ecommerce and project management tools preferred.

• Familiarity with publishing workflows preferred.

• Prior publishing experience preferred.

• Other Duties: This job description incorporates the essential functions and duties required for this position. However other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.

• Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

PHYSICAL REQUIREMENTS EQUIPMENT USAGE WORK ENVIRONMENT:

• Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop monitor keyboard and a general workstation set-up.

Care and respect for others is more than a commitment at Boys Town it is the foundation of who we are and what we do.

At Boys Town we cultivate a culture of belonging for all employees that respects their individual strengths views and experiences. We believe that our differences enable us to be a better team one that makes better decisions drives innovation and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service our employees have helped us grow from a small boardinghouse in downtown Omaha Nebraska into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977 our services branched out into the health care and research fields offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Towns mission which is why we are proud of their commitment to making the world a better place for children families patients and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance parenting resources from our experts and professional development opportunities within the organization just to name a few. Working at Boys Town is more than just a job it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties skills or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and/or expression national origin age disability or veteran status. To request a disability-related accommodation in the application process contact us at 1-.