Chargeback Specialist - Issuing
Chargeback Specialist - Issuing
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Purpose
We are seeking an experienced Chargeback Specialist related specifically to issuing responsibilities to join our team of passionate chargeback specialists. This role requires a professional with deep expertise in card scheme rules dispute resolution processes and issuer-side chargeback management to ensure efficient dispute resolution and compliance with regulatory requirements. We are looking for someone who thrives in a dynamic and multi-cultural environment and is eager to make a real impact.
Key Responsibilities
- Process and manage chargeback cases from the issuer perspective
- Analyze transaction disputes and determine appropriate response strategies
- Ensure compliance with card scheme rules and timelines
- Prepare and submit compelling chargeback representments and documentation
- Collaborate with our customers and internal teams adhering to SLAs and keeping a professional and friendly environment that aligns with a customer-focus attitude
- Prepare clear and concise reports on chargeback decisions
- Support audit processes and regulatory examinations
- Maintain accurate case documentation and records
- Support other departmental and team related activities where appropriate
- Provide internal and external trainings to relevant stakeholders
Required Qualifications
- Minimum 4 years of experience as a chargeback specialist specifically related to issuing responsibilities
- Deep knowledge and experience working with card network systems and processes
- Comprehensive understanding of card schemes and chargeback rules
- Strong analytical skills with ability to interpret complex transaction data
- Experience with dispute tracking systems and reporting tools (for example Salesforce)
- Familiarity with authorization clearing settlement processes a plus
- Knowledge of consumer protection regulations and banking compliance
- Excellent written and verbal communication abilities with a strong focus on customer needs and service expectations
Core Competencies
Analytical Thinking: Ability to analyze complex data and make sound decisions
Technical Proficiency: Strong understanding of payment systems and card network rules
Communication Excellence: Clear professional communication with all stakeholders
Compliance Focus: Commitment to regulatory adherence and risk management
Problem-Solving: Creative approach to resolving complex disputes
Customer Centricity: Ensuring positive interactions and driving customer loyalty
What We Offer
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- Training on latest payment technologies and industry trends
- Collaborative and innovative work environment
- Access to Worldlines global network and expertise
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
