Chargeback Specialist - Issuing
Share
Job Location:
Hoofddorp - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose
We are seeking an experienced Chargeback Specialist related specifically to issuing responsibilities to join our team of passionate chargeback specialists. This role requires a professional with deep expertise in card scheme rules dispute resolution processes and issuer-side chargeback management to ensure efficient dispute resolution and compliance with regulatory requirements. We are looking for someone who thrives in a dynamic and multi-cultural environment and is eager to make a real impact.
Key Responsibilities
- Process and manage chargeback cases from the issuer perspective
- Analyze transaction disputes and determine appropriate response strategies
- Ensure compliance with card scheme rules and timelines
- Prepare and submit compelling chargeback representments and documentation
- Collaborate with our customers and internal teams adhering to SLAs and keeping a professional and friendly environment that aligns with a customer-focus attitude
- Prepare clear and concise reports on chargeback decisions
- Support audit processes and regulatory examinations
- Maintain accurate case documentation and records
- Support other departmental and team related activities where appropriate
- Provide internal and external trainings to relevant stakeholders
Required Qualifications
- Minimum 4 years of experience as a chargeback specialist specifically related to issuing responsibilities
- Deep knowledge and experience working with card network systems and processes
- Comprehensive understanding of card schemes and chargeback rules
- Strong analytical skills with ability to interpret complex transaction data
- Experience with dispute tracking systems and reporting tools (for example Salesforce)
- Familiarity with authorization clearing settlement processes a plus
- Knowledge of consumer protection regulations and banking compliance
- Excellent written and verbal communication abilities with a strong focus on customer needs and service expectations
Core Competencies
Analytical Thinking: Ability to analyze complex data and make sound decisions
Technical Proficiency: Strong understanding of payment systems and card network rules
Communication Excellence: Clear professional communication with all stakeholders
Compliance Focus: Commitment to regulatory adherence and risk management
Problem-Solving: Creative approach to resolving complex disputes
Customer Centricity: Ensuring positive interactions and driving customer loyalty
What We Offer
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- Training on latest payment technologies and industry trends
- Collaborative and innovative work environment
- Access to Worldlines global network and expertise
#LI-EL1
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Put the power of payment innovation to work with Worldline, Europe’s leading payment service provider.
