Product Manager-Merchant Acquiring

ABOUT TIDE

At Tide we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017 Tide is now used by over 1 million small businesses across the world and is available to UK Indian and German SMEs. Headquartered in central London with offices in Sofia Hyderabad Delhi Berlin and Belgrade Tide employs over 2000 employees.

Tide is rapidly growing expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About Tide

At Tide we are building a financial platform designed to save small businesses time and money. We provide our members with business accounts and related banking services as well as a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017 Tide is now used by over 1 million small businesses globally available to UK Indian and German SMEs. Headquartered in central London with offices in Sofia Hyderabad Delhi Berlin and Belgrade we employ over 2000 employees. Tide is rapidly growing expanding into new markets and always looking for passionate and driven people to join us in our mission to empower small businesses and help them save time and money.

About the Team

Merchant Acquiring is a fast growing product within Tide. Were on a mission to provide the simplest and easiest ways for our members to get paid. We are investing in significant development to enhance our product develop new solutions and expand to new markets. We are user-obsessed data driven and focused on user experience and technology to drive results.

About the Role

As a Senior Product Manager for Tides Acquiring product you will shape the strategy and vision to drive our product focusing on product development product-led growth and seamless integration with Tides platform to meet the needs of our smaller member businesses. You will be responsible for

Product Management and Product Development

• Own specific online remote or in-person Acquiring products with the needs of smaller businesses in mind ensuring seamless unified user experience.
• Develop product strategy continuously assess and prioritise feature enhancements that cater specifically to the requirements of businesses ensuring each release delivers significant value to this target segment.
• Establish and monitor performance metrics that gauge product success adjusting strategies based on feedback and usage patterns to optimise product impact.

Revenue Ownership & Commercial Performance

• Design market-aligned pricing strategies to drive adoption profitability and retention ensuring the products appeal to established high-transaction businesses.

Data-Driven Product Improvements

• Leverage data insights to continuously refine product features and functionalities to the demands of smaller businesses.
• Lead experiments and A/B tests with a focus on the acquisition and profitability of smaller business customers ensuring the product meets their specific needs.

As a Product Owner Merchant Acquiring youll play a pivotal part in our growth story by developing and launching merchant acquiring.

Some of the things youll be doing:

• Owning and independently defining the product strategy vision and roadmap for Tides merchant acquiring products globally
• Working with the Engineering team to define and execute a scalable product architecture that will work internationally
• Assessing opportunities understanding behaviour testing hypotheses with data analysis
• Having end-to-end ownership of the merchant acquiring product development lifecycle

About You

Youll be entrepreneurial and have experience from a merchant acquiring business and be familiar with the dynamics of both online and in person payments. Youll be able to bring your vision to life whilst playing a leading role within Tides Product team working alongside experienced product professionals and hand-in-hand with senior developers data scientists designers and marketers to research build ship and improve the product.

What We Are Looking For

• You bring at least 3 years of product management experience with at least one year within Merchant Acquiring product
• You have shipped market-leading products in a fast-growing product-focused company before
• You have domain knowledge preferably in fintech / financial services or some other related field
• You possess deep knowledge and understanding of the merchant acquiring business including online and in-person / POS payments PSPs and scheme networks. You may also have familiarity with the global payments landscape including payment fraud
• You have technical knowledge and experience with API-based products
• You are a champion for innovation challenging the status quo and having a solution-focused approach
• Youre organised pragmatic and capable of leading a technical interdisciplinary team; were after someone whos not afraid to get hands-on and remove any blockers that might be on the critical path to shipping
• Youre comfortable working in a fast-moving company where priorities can change and processes may need to be created from scratch
• You have a track record of working seamlessly with cross-functional teams to drive successful product launches continuous improvements and sustainable growth
• You have a passion for solving members and agents pain points coupled with your ability to apply product design thinking which sets you apart

What youll get in return

• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

Tidean Ways of Working

At Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process.

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