Client Care Representative | Clinical Administration | Clinic Receptionist - Casual Positions
Client Care Representative | Clinical Administration | Clinic Receptionist - Casual Positions
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Job Description
Love interacting with people and providing 5-star customer service
Looking for a casual role with purpose and potential
We have exciting opportunities across our Melbourne clinics for customer service/admin professionals. Locations include Altona North Balwyn Bentleigh Blackburn Boronia Brighton Bundoora Carlton Dandenong Dingley Village Frankston Ivanhoe Moonee Ponds Niddrie.
These are casual positions providing general support and leave cover for our busy hearing clinics. Working hours are between Mondays and Fridays 9 AM to 5 PM.
You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.
Who are we
Connect Hearing is a leading provider of hearing health care services with a network of 180 clinics nationwide. We are passionate about helping people enjoy a better hearing experience so they can stay connected to the world they love. Our highly-trained hearing care specialists are helping thousands of people every day to overcome hearing loss and improve their quality of life.
We are proud to be part of Sonova the leading manufacturer of innovative hearing care solutions present in over 100 countries across the world. Our talented employees all over the world know they contribute to something greater than themselves they create a life without limitation through the sense of hearing. Join our mission and become part of our team!
What will you be doing
- Welcoming our clients and managing their experience for optimal outcomes
- Scheduling and confirming appointments for our clients
- Providing administrative support to our Clinicians (Audiologists/Audiometrists)
- Efficiently managing the day-to-day operations of our clinics
- Learning and competently using a range of software and applications
What do you need to be successful in this role
- A passion for delivering an amazing client experience
- Great communication and active listening skills
- Resilience self-motivation and lots of energy
- Excellent organisational and time management skills
- Ability to work autonomously and effectively within a team
- Focus on results and the best possible outcomes for both our clinic and our clients
- Intermediate computer skills
- An interest in learning about features and basic repair/maintenance of hearing aids
- Prior experience in customer service/admin
Whats in it for you
- Competitive hourly rate plus super
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova Products for yourself and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- Opportunity to grow and develop in your role and beyond
- A values driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
Sounds interesting
If you feel that this opportunity is right for you we would love to hear from you!
Required Experience:
Unclear Seniority
Employment Type
Gig
