Lead Application Support Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology compassionate service and world-class user experience design.
The Application Support team provides technical support to operational customer and partner-facing teams. We oversee a large variety of in-house developed applications.
The teams operational duties include triaging troubleshooting and coordinating remediation efforts across multiple teams. Leveraging our unique understanding of product operational patterns we can advise on corrective measures to improve services and address technical debt push for automation and reliability and conduct root cause analysis. We assess the big picture and impact and escalate issues to relevant experts when they are larger than initially reported.
What youll do:
- Provide first and second tier support to internal external users and business stakeholders.
- Collaborate effectively while working cross functionally with Customer Experience Operations Product and Engineering teams to identify and mitigate problems.
- Proactively identify pain points and opportunities for software-driven enhancements as well as identifying when the gap is in training or process.
- Troubleshoot issues in our various software solutions utilize web applications developer tools and APIs calls inspect logs releases and recent changes in java written code run scripts and database queries and perform impact analysis using SQL queries.
To be successful in this role youll need:
- Experience: 8 years work experience in Application Support DevOps Site Reliability Engineering or Software Engineering.
- Production Support: 2 years of experience being part of a production on-call and/or production support rotation for internal or external users.
- Problem Solving: Strong analytical and problem-solving skills. Ability to understand the landscape of a large scale system and troubleshoot problems in broad technical domains such as distributed systems third-party services and APIs legacy software databases.
- Troubleshooting Skills: Proficiency in working with relational databases and SQL. Basic scripting - ability to manipulate text and files.
- Tech Stack: Familiarity with logs dashboards microservices architecture K8S message queues Github change and release processes.
- AI: Familiarity with AI-enhanced development tools for troubleshooting and enhancing run-the-business tasks.
- Mitigation: Ability to efficiently drive issues that involve multiple internal and external stakeholders to completion prioritize different tasks under pressure know when to ask for backup and provide executive summary on the state of ongoing escalations.
- Communication: Excellent written and verbal communication skills with the ability to bridge the gap between technical and non-technical team members and end users.
- Collaboration: Genuinely enjoy collaborating with non-technical teams to understand their challenges and come up with technical solutions.
- Leadership: Demonstrated ability to provide technical leadership and mentorship to a team of engineers with a passion for sharing knowledge and fostering technical growth.
- Experience in the healthcare industry and familiarity with EDI file feeds is a big plus.
- Nice to have: Familiarity with Databricks AWS S3 Java Spring Boot Rabbit MQ Kafka Python Angular/React GraphQL.
- A bachelors degree in Computer Science a related technical field or equivalent practical experience.
Pay Transparency Statement
This is a hybrid position based out of one of our offices: Plano TX or Lehi UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid
The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal addition to the salary you will be eligible for stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at UT Pay Range
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
Collective Health offers the first integrated solution that empowers employers to administer plans, manage costs, and take care of their people—all in one place.
