Customer Service Representative: GCS, Philippines: Cebu
Customer Service Representative: GCS, Philippines: Cebu
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our Purpose:
TERADYNE where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supportedto innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths views and experiences. We believe that our differences enable us to be a better team one that makes better decisions drives innovation and delivers better business results.
Opportunity Overview:
Install Base Database Administrator is responsible for the following but not limited to.
- Accountable for the accurate and timely entry of asset records and its warranty entitlements. This includes tracking and managing of assets through all lifecycle stages: shipment installation operation maintenance reassignment and retirement.
- Create and update customer records (names shipping and billing addresses) ensuring consistency in data formats and naming conventions
- Maintain documents and guides related to the creation and maintenance of customers and asset records.
- Prepare reports detailing the status and history of asset and customer records and provide accurate data for informed evaluation and action by the Data teams.
- Collaborate with Marketing and divisional groups for asset-related actions and participate in continuous improvement work.
Business Hours: Monday to Friday 24 hours x 5 days a week
Work Hours: 5 scheduled days which may include holiday and on-call
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If youre ready to join us in this mission take a closer look at the minimum criteria for the position.
- Bachelors degree in business administration IT Finance or related field.
- Previous experience in customer-service role is a plus.
- Knowledge of Asset Management software is a plus.
- Ability to use MS Office Word Excel Access.
- Good communication and coordination abilities
- Possess strong organizational and critical thinking skills
- Attention to detail and data accuracy
- Willing to work on shifting schedules including night shifts.
- Demonstrate excellent workload management skills.
- This position may offer the opportunity to work from home subject to business requirements and employee performance. Successful candidates will be expected to maintain effective communication and collaboration with team members and supervisors in a virtual work environment.
We are only considering candidates local to position location and are unable to provide relocation for this position is not eligible for visa sponsorship.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment.
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Required Experience:
Unclear Seniority
Employment Type
Full Time
