Inventory Control & Quality Assurance Operations Manager, Inventory Control and Quality Assurance

Do you have a Bias for Action

Would you like to be part of an innovative fast-paced and motivated team

Were glad to hear it.

Each action we undertake is on behalf of our customers which is why we keep a close eye on all processes in our Fulfillment Centers. Our Fulfillment Centers are at the heart of Amazons world-class and rapidly growing Operations network: theyre where we manage our fast-moving inventory. Theyre also where we developed our industry-leading workflows. Our teams stow deliveries pick products package them up and ship them out.

Were looking for a detail-oriented leader to join our Inventory Control and Quality Assurance team. Well need you to ensure that we continue delivering as reliably as ever to our customers with all teams maintaining their performance and quality of service.

When working on Inventory Control (IC) youll carry out extensive analysis and research as you come to understand and correct any vacancies in our inventory.

The other significant portion of your time will be devoted to Quality Assurance (QA). In this line of responsibility youll proactively audit team efficiency. For example: how closely everyone in your Fulfillment Center is adhering to agreed processes while highlighting any discrepancies.

Your responsibilities:

- Managing the site-based Inventory Control and Quality Assurance team
- Youll maintain Health and Safety standards within your sphere of influence actively promoting a positive Health and Safety culture on-site
- Monitor KPIs regarding accuracy and integrity of Quality and Inventory transactions; then youll provide feedback to Operations where necessary
- Review and analyze customer defect data while developing corresponding action plans to reduce and eliminate causes of any issues
- On a daily weekly and monthly basis: develop and execute action plans for increasing quality inventory accuracy and service satisfaction
- Partner with Management in the communication of Inventory Control and Quality Assurance policies and procedures: youll keep an eye on compliance in your Fulfillment Center
- Carry out supervisory responsibilities in accordance with Amazons wider policies and procedures including: liInterviewing and training both exempt and non-exempt employees
- Assuming accountability for setting and meeting operational goals
- Planning and forecasting
- Assigning and directing work and employee deliverables
- Performance appraisal of team members
- Rewarding and disciplining employees where appropriate.
- To build up an understanding of Fulfillment Center inventory systems and processes and to provide assistance and expertise for problem-solving wherever you can.


Basic qualifications:
- Bachelors degree or equal level qualification
- You possess strong analytical skills alongside a solid problem-solving background
- Youll also need time management skills to help you tackle operational challenges in a timely fashion
- Excellent written and verbal communication skills as well as demonstrated ability to manage motivate and positively influence team behaviors
- Customer-centric close attention-to-detail as you Insist on the Highest Standards
- Strong commitment to employee development
- Strong technical and IT skills: youre able to learn our Fulfillment Center warehouse management system
- Youre highly dependable and able to manage business functions that can operate 24/7 (including holidays): you commit the time required to get the job done.
- You are fluent in English both verbally and written.

Preferred qualifications:
- A background in a logistics distribution or similar environment would be ideal
- An understanding of Lean and Six Sigma techniques would be beneficial to your application
- A degree in a science or logistics-based discipline with a strong bias towards analytics and data would be advantageous.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.