Supervisor - Toledo Hospital - Patient Access - Full Time Variable
Supervisor - Toledo Hospital - Patient Access - Full Time Variable
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Job Description
ProMedica is a mission-driven not-for-profit health care organization headquartered in Toledo Ohio. It serves communities across nine states and provides a range of services including acute and ambulatory care a dental plan and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1300 health care providers through ProMedica Physicians and has more than 2300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica please visit
The Supervisor Patient Access has oversight and responsibility for designated registration areas with the facility. This position collaborates with the Manager II Patient Access to drive priority initiatives and in monitoring the performance and effectiveness of the areas under their responsibility.
ACCOUNTABILITIES
*All duties listed below are essential unless noted otherwise*
1. Keep ProMedicas mission To improve your health and well-being as the foundation of employment.
2. Demonstrate personally and foster a work environment that includes ProMedicas Values: Compassion Innovation Teamwork and Excellence.
3. Provide oversight of all operations within the leaders span of control.
4. Assign work to staff based on workplans established by manager. Monitor for completion in appropriate timeframes.
5. Manage staffing resources and purchases to budget; provide insight for variances.
6. Ensure compliance with all regulatory and contractual requirements related to the leaders span of control.
7. Develop and maintain a strong team through training and assessing performance of staff.
8. Participate in selecting team members.
9. Monitor vendor performance manage issues within scope and provide feedback to manager.
10. Assist in identifying opportunities for improvement based on subject matter expertise and/or team feedback.
11. Strive for continuous improvement by focusing on employee engagement customer relations quality standards and accountability and performance standards and accountability.
12. Collaborate with other department leaders to execute on department initiatives.
13. Ensure consistent application of policies and procedures related to the leaders span of control.
14. Collect report and review data related to KPIs and functional goals. Ensure staff performance of duties related to action plans.
15. Maintains and develops communication channels with staff through department meetings email and one-on-one mentoring either in-person or virtual.
16. Provides feedback to the manager on issues impeding timeliness or quality of process and offers recommendations for improvement.
17. Support the work environment by empowering staff to solve problems and address issues.
Requirements
Education: Associate Degree in business or healthcare related field or equivalent combination of education and experience.
Years of Experience: At least 2 years applicable experience within a leadership role.
Skills: Excellent written and verbal communication and interpersonal skills. Time management and organizational skills. Ability to make quality independent decisions. Ability to work effectively and efficiently under tight deadlines high volumes and adapt to a changing environment. Ability to maintain the strictest levels of confidentiality
The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.
ProMedica is a mission-based not-for-profit integrated healthcare organizational headquartered in Toledo Ohio. For more information please visit applicants will receive consideration for employment without regard to race color national origin ancestry religion sex/gender (including pregnancy) sexual orientation gender identity or gender expression age physical or mental disability military or protected veteran status citizenship familial or marital status genetics or any other legally protected compliance with the Americans with Disabilities Act Amendment Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica please contact
Equal Opportunity Employer/Drug-Free Workplace
Required Experience:
Manager
Employment Type
Full-Time
