Case Manager
Case Manager
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Job Description
OUR STATEMENT
The San Jos State University Research Foundation (SJSURF) is committed to building a work environment where everyone can show up as their own self and have an opportunity to contribute develop and advance in their career. Diversity Equity and Inclusion (DEI) are core values of the organization. We strive to attract retain and develop employees who reflect the community and society where we work and live. The Research Foundation aims to develop a culture where everyone feels welcome shares their views and where differences in backgrounds and perspectives are seen as adding value.
GENERAL NATURE OF POSITION
The Record Clearance Project (RCP) SJSU Service Navigation (SN) Program helps clients receive needed services and guides them toward eligibility for clearing their records. The Case Manager job duties start while clients are in custody and continue upon release as the SN team helps clients move forward with their lives in a positive way. The SN case manager will oversee the data operations of the SN program. Work is primarily done in the office at the San Jose State University location. The ability to work in a hybrid capacity can be determined with the program manager.
ESSENTIAL DUTIES & RESPONSIBILITIES
1) Provides assistance and support to the administrative coordinator and lead mentor on a range of mentoring program tasks including:
Provides record-keeping data collection analysis and reporting as directed.
Supports mentoring staff to facilitate service linkages are made and recorded
Assists administrative coordinator in the preparation of monthly reports regarding SN services with required accurate data.
Assists mentors and student assistants in entering data following client appointments and contact efforts as needed.
Helps track calendaring of key events regarding eligibility for expungement and informs legal services team regarding upcoming eligibility.
2) Client/community relations:
Assists with logistics for presentations regarding SN services.
Ensures prompt accurate response to client and community inquiries for services as delegated.
Attends meetings with reentry community regarding mentoring/service linkage work as requested.
Supports mentors as they help clients provide community service events.
3) Help coordinate teaching support for students in SN internship class upon request and ensure that workshops are staffed by advanced students.
4) Other duties as assigned.
INTERPERSONAL CONTACTS
Reports to the SN administrative coordinator and program manager
Interacts with internal office staff on a daily basis. Also interacts as appropriate with SJSU faculty and staff as well as vendors.
SUPERVISORY RESPONSIBILITIES
None though will be asked to guide direct or assign activities of the service delivery team including student assistants.
QUALIFICATIONS
Education and Experience
Bachelors degree (or higher) in legal studies social work public administration or equivalent is preferred.
Related experience preferably with justice-involved individuals desired.
Experience working in a diverse multi-cultural setting is required.
Experience working in self-directed high initiative-low supervision environments is preferred.
Preference for system-impacted or system-involved individual.
Preference for familiaritywith Record Clearance Project.
Knowledge Skills Abilities Required
Outstanding organizational and time management skills including knowledge of database management and reporting.
Knowledge of issues affecting justice-involved people including low-income communities and/or communities of color.
High level of professionalism and attention to detail.
Ability to maintain confidential sensitive information.
Excellent oral written and interpersonal communication skills.
Ability to work collaboratively in a team setting with students and community members.
Position requires punctual and dependable travel to various work locations.
Fully proficient and experienced in Microsoft applications (Word Excel and G-mail).
Able and willing to deliver friendly courteous prompt assistance to team clients and public.
Strong interpersonal skills and multicultural competencies.
Ability to speak and write in English and one of the following languages: Spanish or Vietnamese is desired.
Ability to collaborate with people from many academic disciplines cultures and nationalities.
Complexity of Duties
Exercises independent judgment in all project work.
Works on projects where analysis of data or solutions requires an evaluation of various factors as informed by related experience.
Works with minimal direction on assigned projects/programs.
Works on a variety of projects at any given time multi-task.
Ability to work both individually as well as in a group/team effort.
Work is essential to RCPs ability to provide effective client service and meet deadlines.
Evening and/or weekend work may be required at various times throughout the year.
Physical Requirements
Typical office environment and equipment including sitting or working at a computer terminal for long periods of time.
Operation of basic office equipment including PC and programs is essential.
Ability to navigate jail facilities preferred.
PLEASE NOTE: This position is considered a sensitive assignment by Research Foundation and CSU policy. Consequently an offer of employment for this position is strictly contingent upon the successful applicant undergoing and successfully completing the Live Scan (fingerprinting) process.
NOTE: This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
Compensation Range:
$28.00 per hourBENEFITS
The SJSURF provides an excellent benefits package to benefited employees. The comprehensive benefits package includes:
Four company health insurance plans to choose from (employee contributions differ according to plan and level of coverage).
Employer-paid dental and vision for both employee and eligible dependents.
Life AD&D LTD with supplemental coverage opportunities.
14 paid federal & state holidays.
Retirement Plan: 403 (b) employee contribution plan component and a 403 (b) employer contribution component which vests immediately.
Vacation-hour accruals and separate sick-hour accumulations.
Employee discounts.
Paid training and professional-development conferences.
Please visit the Benefits & Compensation page on the SJSURF website for more detailed information.
REASONABLE ACCOMMODATION
The SJSURF is committed to providing access equal opportunity and reasonable accommodation for individuals with physical or mental disabilities in the employment recruitment examination interviewing and hiring processes. If you are a job seeker with a physical or mental disability and you require a reasonable accommodation to search apply or interview for a job opening or otherwise need a reasonable accommodation during the application and hiring process please contact us at In the email message please indicate your full name phone number and the type of assistance required. You must not reveal the underlying medical reason for your needed reasonable accommodation or otherwise disclose confidential medical information.
ABOUT THE SJSU RESEARCH FOUNDATION
SJSURF employment is separate and distinct from San Jos State University (SJSU) or state of California employment. SJSURF employees are not employees of SJSU or of the state of California. SJSURF is a non-profit auxiliary of SJSU. SJSURF is totally self-supported. The majority of the organizations funding comes from the federal government and other public and private entities. With annual revenues totaling over $65 million programs managed through SJSURF cover a rich diversity of applied research public services and educational-related activities.
San Jos State University Research Foundation is an Affirmative Action Equal Opportunity Employer and does not discriminate on the basis of race color creed gender religion marital status registered domestic partner status age national origin ancestry physical or mental disability medical condition sex genetic information sexual orientation military and veteran status or any other consideration made unlawful by federal state or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
It is our policy to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment selection promotions and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment or services are not subjected to discrimination. We are committed to providing a work environment free from discrimination and harassment and where employees are treated with respect and dignity. This policy is in accordance with federal state and local laws and reaffirms the Research Foundations continuing commitment to both the spirit and intent of equal employment opportunity laws and policies.
San Jos State University Research Foundation is an EOE M/F/Vet/Disability. Learn more about our organizations EEO and AAP policy by visiting our website HERE. Data metrics on the AAP is available for review upon request. Please also visit OFCCP for additional resources: you have any questions or need assistance or an accommodation in completing this application please contact Research Foundation HR at .
We participate in E-verify. Please click here for more information
Required Experience:
Manager
Employment Type
Part-Time
