Manager, Reverse Logistics
Manager, Reverse Logistics
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 86700 - 139725
1 Vacancy
Job Description
LiftMaster and Chamberlain are found in 50 million homes and 13 million people rely on the myQ app daily.
- Leadership & Team Development:
- Lead mentor and develop the reverse logistics team managing all aspects of hiring training performance management and daily work direction in accordance with company policies.
- Process Optimization & Strategy:
- Develop and execute strategic plans to optimize all reverse logistics processes focusing on continuous improvement cost reduction efficiency and scalability.
- Analyze and improve warehouse design product flow and returns tracking systems to enhance operational performance.
- Performance & Financial Management:
- Own and deliver on departmental KPIs including annual cost targets and inventory accuracy.
- Utilize data analysis and reporting to monitor performance identify bottlenecks and support the budgeting and strategic planning process.
- Cross-Functional Collaboration:
- Partner with key stakeholders (Quality Inventory IT Customer Service) to standardize policies reduce product damage and ensure a seamless end-to-end customer return experience.
- Support the design implementation and integration of logistics systems (WMS ERP) tailored for reverse operations.
Essential Duties and Responsibilities
- Responsible for returns associates and processes to ensure safety and service objectives are met while considering cost and asset utilization
- Oversee all points of RGA (Returns Good Authorization) process including close coordination with sales customer care and reserve logistics operations
- Work with Quality organization to track understand and coordinate activities on product returns (RMAs) and work with cross-functional team members to drive activities to address and reduce associated returns (e.g. product design changes customer support training aids etc.)
- Develop short and long term goals for reverse logistics department which improves customer satisfaction while maximizing product recovery
- Develop and maintain reporting metrics and presents data with a clear point of view so that insights can be used to help drive process and reverse logistics business strategy
- Lead cross-functional meetings to develop process improvements and system enhancements to facilitate the return and reverse logistics process
- Develop and execute continuous improvement cost savings processes across the reverse logistics network
- Collaborate with senior leaders & field operations across company to continually identify data-driven opportunities build cross-functional buy-in and commitment and deliver on innovative solutions to challenging operational problems
- Work with sales and marketing to streamline customer experience and reduce reverse logistics cost by establishing return good policies and assist with development of retail sales agreements
- Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
- Protect Chamberlain Groups reputation by keeping information confidential.
- Maintain professional and technical knowledge by attending educational workshops reading professional publications establishing personal networks and participating in professional societies.
- Contribute to the team effort by accomplishing related results and participating on projects as needed.
- Motivate and lead a high performance team by attracting developing engaging and retaining team members
- Drive the performance management and compensation processes by communicating job expectations monitoring and evaluating performance providing feedback and facilitating employee development per the companys policies
- Maintain transparent communication by appropriately communicating organization information to team through department meetings one-on-one meetings appropriate email IM and regular interpersonal communications
- Lead and motivate individuals and teams to create a workplace culture that is consistent with the Chamberlain Group mission vision and values.
Minimum Qualifications
Education/Certifications:
- Bachelors Degree in Business Engineering Supply Chain or equivalent experience
Experience:
- 5 years experience working in an environment of Reverse logistics Supply Chain Management Finance Volume Planning Returns
Knowledge Skills and Abilities:
- High level of proficiency in Excel and data analysis
Other:
- Experience with ERP systems required experience with SAP highly desirable
Preferred Qualifications
Education/Certifications:
- Orange Belt Certification or equivalent knowledge
- APIS Certification
Experience:
- Big Box Retail Experience
Knowledge Skills and Abilities:
- Knowledge of LEAN Process and the initiative to drive process improvement
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .
NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.
Required Experience:
Manager
Employment Type
Full-Time
