Patient Access Representative | Helena Regional Specialty Clinic

Our Mission: Quality compassionate care for all.

Our Vision: Reimagine health care through connection service and innovation.

Our Core Values: Be Kind Trust and Be Trusted Work Together Strive for Excellence.

Location: Helena Montana Clinic: Helena Regional Specialty Clinic

Why Youll Love This Role

As the first point of contact for patients and families youll play a vital role in creating a welcoming and supportive experience. This is more than just registrationyoull help patients navigate their healthcare journey with compassion accuracy and professionalism. If you enjoy helping others working in a fast-paced environment and being part of a team that makes a real difference this role is for you!

Your Role in Action

• Be the first impression: Greet and guide patients through the registration process with kindness and efficiency.

• Ensure accuracy: Collect verify and update demographic insurance and financial information.

• Support patients financially: Verify insurance explain out-of-pocket costs process payments and connect patients with financial counseling if needed.

• Keep care moving: Prioritize registrations based on patient acuity and department protocols to ensure timely care.

• Collaborate with the team: Work closely with clinical staff providers and fellow administrative professionals to deliver seamless care.

• Champion excellence: Meet productivity and quality standards while spotting opportunities to improve processes and patient experience.

What You Bring

• At least 1 year of customer service experience (healthcare experience preferred).

• Knowledge of medical terminology and insurance processes (or eagerness to learn).

• Strong organizational skills with attention to detail.

• Ability to handle sensitive information with professionalism tact and confidentiality.

• Excellent communicationboth verbal and writtento connect with patients and team members.

• Comfortable using Microsoft Office Suite and quick to learn new software systems.

• Coursework beyond high school or experience in a complex administrative role required; Associates or Bachelors degree preferred.

Benefits Youll Enjoy

At Logan Health we know that taking care of our team means they can take the best care of patients. Thats why we offer:

• Comprehensive Health Benefits medical dental and vision coverage for you and your family.

• Retirement Savings (401k) with employer contributions to help you plan for the future.

• Paid Time Off (PTO) generous accruals to support work-life balance.

• Employee Assistance Program (EAP) free confidential counseling and resources for lifes challenges.

• Professional Growth Opportunities ongoing training and development to support your career goals.

Why Youll Love Helena Montana

Nestled in the heart of the Rocky Mountains Helena offers a unique balance of small-town charm and outdoor adventure. As Montanas state capital it blends rich history with a thriving community spirit. Here you can:

• Enjoy hiking fishing skiing and mountain biking just minutes from town.

• Explore vibrant local restaurants coffee shops and cultural events.

• Benefit from an affordable cost of living and a family-friendly community.

• Live where the great outdoors meets career stability giving you the best of both worlds.

Why Youll Thrive at Logan Health

At Logan Health youre not just joining a healthcare systemyoure joining a community that values compassion teamwork and excellence. Were committed to supporting our employees through growth opportunities work-life balance and meaningful work that makes an impact every day.

Shift:

Schedule:

Logan Health operates 24 hours per day seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer please note all offers are contingent upon passing a pre-employment screening which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status race color gender sexual orientation religion national origin age disability or any other basis protected by applicable law. If you require accommodation to complete the application testing or interview process please notify Human Resources.