Experience Research Vice President
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Job Location:
Wilmington - USA
Monthly Salary:
$ 133000 - 200000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join us to pioneer user experience insights shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.
As a Vice President of Experience Research in Connected Commerce Banking Payments teamyou will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design develop and execute research strategies to uncover valuable insights into the wants needs and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.
Job responsibilities
- Design and execute comprehensive research studies to identify customer needs preferences and behaviors to foster product improvements and innovation
- Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
- Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
- Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
- Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in generative and evaluative user experience research with a strong focus on both quantitative and qualitative research methods
- Proven ability to conduct various research techniques such as ethnography surveys interviews and advanced data analysis to derive actionable insights for user experience design
- Demonstrated knowledge of advanced qualitative methods with evidence of implementing findings that improved product or feature design
- Demonstrated experience in collaborating with cross-functional teams including UX designers product managers and developers to propel customer-centric decision-making and inform product prioritization
- Experience in designinghigh-quality research studies with an iterative mindset with an ability to adapt study parameters to accommodate changing product design needs
Preferred qualifications capabilities and skills
- Experience applying research in finance or fintech
- Mixed methods skillset with a knack for leading teams through ambiguous problem spaces
- Masters or PhD in a field with advanced research training
Required Experience:
Chief
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
