Performance Management Analyst (Data Analyst I)
Performance Management Analyst (Data Analyst I)
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Job Description
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System Requirements
About OPMI
The Office of Performance Management and Innovation (OPMI) is a shared service between the MBTA and the Massachusetts Department of Transportation (MassDOT) with a focus on using data to improve performance across all operating divisions. The office works on both long-term projects and responds to immediate requests.
Some examples of OPMIs work include the MBTA Performance Metrics and accompanying blog as well as in the MassDOT Annual Performance Report Tracker.
Position Summary
The Performance Management Analyst at the Office of Performance Management and Innovation (OPMI) will be responsible for leading and coordinating internal performance management analyses reports and dashboards for MassDOT and the MBTA. This role has primary responsibility for conducting analyses to answer business questions in support of MassDOT and the MBTA. The Performance Management Analyst will help convey complex analytical findings to a wide range of audiences providing outputs including reports slide decks charts maps and infographics. The Performance Management Analyst will also serve as a liaison between stakeholders and technical teams to achieve the goal of providing actionable insights into current performance. Using quantitative skills the Performance Management Analyst will help analysts researchers and stakeholders to clarify the question they want to answer with data and advise on the best ways to communicate the results.
Duties and Responsibilities
Build and iterate on analyses and reporting designed to tell a story and let the data speak for itself while setting the direction for future reporting. Contribute to design of user interaction and experience for interactive tools and dashboards using business intelligence tools graphic design software and/or web design.
Conduct analyses designed to answer quantitative and spatial problems using statistical or analytic software packages. Advise on best practices for data structure and analysis to communicate key messages accurately and effectively.
Recognize and adopt best practices in reporting and analysis: data integrity test design analysis validation and documentation.
Perform assigned tasks involving data analyses reporting and dashboards. Design and prepare reports blog entries and presentations including charts maps and other visualizations.
Respond to each inquiry whether from a customer vendor or coworker in a courteous and professional manner.
Assist with other duties in OPMI as needed including providing support to Performance Management vertical and cross-team projects.
Develop and design processes to use ridership data to help the organization make better decisions for riders.
Design and implement programmatic solutions to access and visualize data including retrieving data from APIs cleaning large data files and creating visualizations using Tableau.
Identify opportunities to enhance data reporting collection and analysis across MassDOT and the MBTA.
Provide input and feedback to external consultants to ensure data integrity and compliance and improve ridership models.
Collaborate with the OPMI data strategy team to ensure accurate and seamless data storage on our research server.
Develop the skills of more junior analysts and interns and build knowledge of ridership data across the team.
Preferred Qualifications
Two (2) years of directly relevant experience in quantitative analysis research data science or business analytics in transportation or a related field.
Experience in query writing and tuning (e.g. SQL Access). Familiarity with Python or R.
Proficiency in data lineage: including sources of data how metrics are aggregated; and how resulting business intelligence is consumed and interpreted by the business.
Advanced ability to draw insights from data and clearly communicate them (verbal/written/visualized) to the stakeholders and senior management as required.
Experience conducting large-scale analysis to support business decision making.
Expertise in at least one approach to advanced data analysis (e.g. GIS SQL Python R SPSS or other).
Effective organizational analytical quantitative qualitative multi-tasking and time management skills.
Ability to learn quickly take direction and work independently and ability to resolve issues with creative and collaborative approaches.
Advanced expertise in MS Word Excel and PowerPoint.
The ability to work effectively with a diverse workforce.
About MassDOT
The 4000 employees ofMassachusetts Department of Transportation (MassDOT)take great pride in connecting the Commonwealths residents and communities. MassDOT is responsible for developing implementing and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan design construct and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOTs inclusive culture and career opportunities can be found at divisions include Highway Registry of Motor Vehicles Aeronautics and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.
Minimum Entrance Requirements
This requisition will remain open until filled; however first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
Applicants must have (A) at least two years of full-time or equivalent part-time professional or technical experience performing related duties that include business data recovery analysis query design reporting and statistical analysis; or (B) any equivalent combination of the required experience and the substitutions below
Substitutions
I. A Bachelors degree or higher with a major in Mathematics Economics Computer Science Information Management Statistics or a related field may be substituted for the required experience.
- For questions regarding the job posting please email the MassDOT Talent Acquisition Team
- For general questions regarding MassDOT call the Human Resources Service Center at .
- For a disabilityrelated reasonable accommodation or alternative application method call the ADACoordinator Lucy Bayard at .
Comprehensive Benefits
When you embark on a career with the Commonwealth you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you your loved ones and your future.
Want the specificsExplore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action minorities veterans and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity or expression sexual orientation age disability national origin veteran status or any other basis covered by appropriate law. Research suggests that qualified women Black Indigenous and Persons of Color (BIPOC)may self-select out of opportunities if they dont meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
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Required Experience:
IC
Employment Type
Full-Time
