Senior Associate - Desktop Support Engineer
Senior Associate - Desktop Support Engineer
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1 Vacancy
Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Information Technology (IT)Management Level
Senior AssociateJob Description & Summary
At PwC our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance troubleshooting issues and implementing security measures.Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.
We are looking for a proactive and technically skilled Desktop Support Engineer to support and maintain the organizations end user point infrastructure. The role involves troubleshooting hardware and software issues deploying systems and ensuring optimal performance of end-user devices. This customer-centric position involves problem-solving one-on-one and group training and maintaining an innovative environment for IT engagement and education.
The ideal candidate needs to have strong technical skills excellent customer service skills and experience with WorkspaceOne/Intune Powershell PSADT Windows and this role you will be responsible for providing technical support to employees managing and maintaining the WorkspaceOne/Intune environment creating application packages and maintaining scripts using PowerShell PSADT and installing and configuring software and hardware on Windows and Mac operating systems. You will be a key member of our team working closely with other Information Technology professionals to ensure the seamless delivery of technology services to our employees. The Desktop Support Engineer must have strong analytical and problem-solving abilities understanding of Active Directory hierarchy Group Policy Objects and Windows Operating Systems is a must.
Core Responsibilities
Provide onsite and remote support for desktops laptops mobile devices and peripherals.
Install configure and maintain operating systems (Windows/macOS) and standard applications.
Troubleshoot and resolve hardware software and network connectivity issues.
Perform system imaging deployment and upgrades.
Assist in the technology onboarding process for new employees.
Participate in global technology forum meetings and undertake ad hoc IT projects.
Provide customer-centric support ensuring positive and valuable experiences.
Foster an innovative and technology-focused environment with a strong focus on customer satisfaction.
Develop and deliver innovative one-to-one and group training events tailored to customer technology usage.
Collaborate with PwC teams (local/global) to stay informed about new technologies.
Maintain a friendly approachable demeanor that prioritizes customer needs.
Offer feedback and suggestions for enhancing the overall customer experience.
Build and nurture strong working relationships with users at all levels.
Proactively anticipate identify and resolve complex problems while applying technical knowledge.
Effectively communicate and share technical information with diverse audiences within the firm.
Ensure compliance with Firm security policies and procedures.
Qualifications
Degree in Information Technology Computer Science or related field.
Experience with the ServiceNow platform is an advantage.
Proficiency in managing endpoints in Workspace One or Microsoft Intune is an advantage.
Strong preference for prior experience in automating processes using PowerShell or other scripting languages.
Strong knowledge of Windows OS macOS Microsoft Office Suite and endpoint tools.
Experience in supporting mobile OS (iOS/Android).
Experience with Active Directory SCCM Intune or similar tools.
ITIL 4 certification is an added advantage.
Demonstrated ability to deliver outstanding customer satisfaction.
Excellent communication and communication skills.
Effective problem identification and solution skills.
A strong team player and collaborator.
Fluent in both written and spoken English.
Exceptional multitasking customer service and communication skills including the ability to explain technical concepts to end-users.
Experience
25 years of experience in desktop support or technical engineering roles.
Preferably an Executive specializing in Information Technology or equivalent.
Additional Information
This position may entail additional shift support from 10:00 AM to 7:00 PM.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Communication Computer Engineering Computer Program Installation Computer Programming Computer Technical Support Creativity Embracing Change Emotional Regulation Empathy Enterprise Architecture Incident Management and Resolution (IMR) Inclusion Information and Communications Technology (ICT) Intellectual Curiosity IT Infrastructure Upgrades IT Operations IT Operations Management IT Project Lifecycle IT Support IT Troubleshooting Learning Agility 11 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Up to 20%Available for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
March 31 2026Required Experience:
Senior IC
Employment Type
Full-Time
