Lead Consultant – Observability & CMDB Senior Engineer

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Lead Consultant Observability & CMDB Senior Engineer
You will engineer and operate Clients telemetry and configuration data plane. This role focuses on Datadog-first observability (logs metrics traces) and platform-agnostic CMDB/discovery practices so every critical service has trustworthy real-time signals and accurate configuration records. Youll build pipelines enforce tagging standards drive SplunkDatadog workload migration with parity and improve discovery and service mappingworking closely with SRE Security and product squads.
Responsibilities
1) Platform Execution & Enablement
Build and maintain runbooks for telemetry onboarding parsers and dashboards; contribute improvements via code reviews and documentation.
Run short enablement sessions so product squads can self-serve standardized dashboards and apply tagging/SLO standards.

2) Telemetry Architecture & Migration (Datadog-first)
Implement and operate log/metric/trace pipelines (agents processors parsing routing archive) targeting p95 ingest latency 60s and drop rate 0.1%.
Execute phased Splunk Datadog migrations with query/dashboard/monitor parity and validation checks.
Apply and enforce tag standards (service env tier team owneremail costcenter) via IaC/CI.
3) CMDB / Discovery & Service Mapping (Tool-Agnostic)
Improve multi-cloud/on-prem discovery to >98% asset coverage; reconcile CIs/relationships; track and reduce CMDB data deltas.
Align telemetry tags with the service portfolio/catalog; maintain service maps linking infrastructure to business services.
Define and monitor CI data-quality KPIs (staleness duplicates orphaned CIs) and drive remediation with owning squads.
4) Reliability SLOs & Incident Readiness (with SRE)
Partner with SRE to define SLIs/SLOs burn-rate alerts and golden dashboards (15-minute freshness) for critical services.
Provide post-incident analytics and feed learnings into instrumentation and configuration hygiene.
5) Automation & Integrations
Deliver infrastructure-as-code (Terraform/Ansible) for agents pipelines monitors and dashboards.
Build API/ETL integrations from observability/CMDB into BI platforms (e.g. Power BI/Fabric) for executive reporting.
Evaluate lightweight streaming/collector options (e.g. OpenTelemetry/Fluent/Tool X) to control cost and enable fan-out where justified.

Qualifications we seek in you!
Minimum Qualifications
Bachelors/Masters in CS/IT or equivalent practical experience.
Experience in across Observability / Platform / CMDB engineering with production ownership at scale.
Preferred Qualifications/ Skills
Technical Proficiency
Hands-on with Datadog (Logs APM/RUM monitors facets/measures APIs)
Strong in multi-cloud (AWS/Azure/GCP) discovery/inventory and CI reconciliation patterns (tool-agnostic).
Scripting (Python/PowerShell) parsing (JSON/grok/regex) APIs; IaC (Terraform/Ansible).
Familiar with SRE practices (SLIs/SLOs error budgets) containers/Kubernetes and secure RBAC for high-privilege systems.
Organizational & Communication Skills
Demonstrated ability to build and guide high-performing cross-functional teams through clear direction and structured planning.
Strong interpersonal skills to collaborate with a diverse set of stakeholders and drive consensus on complex technical decisions.
Organized and detail-oriented approach aligned with delivering consistent measurable results.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.