UX Writer
UX Writer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 85000 - 95000
1 Vacancy
Job Description
Location:
124 East 14th Street Suite 1100 - New York New York 10003About the Role
As a UX Writer you will be a key contributor within the Client Experience Design group of the Experience & Design team responsible for crafting clear intuitive and engaging copy that guides KeyBanks consumers through our digital banking experiences.
You will collaborate with product designers researchers and engineers to create microcopy content strategies and user flows that make complex financial services accessible and approachable for everyday users. Your words will shape how millions of consumers interact with their money from checking balances to applying for loans.
You will champion user-centered content design ensure consistency across all consumer touchpoints and translate research insights into meaningful copy that reflects our commitment to making banking simple human and helpful.
This role requires a skilled communicator who can distill complex financial concepts into clear language collaborate effectively with cross-functional teams and balance user needs with business objectives and regulatory requirements.
Key Responsibilities
CONTENT STRATEGY & DESIGN
Create clear concise and actionable microcopy for digital banking interfaces including buttons error messages form fields and instructional text
Develop content strategies and information architecture that guide users through complex financial tasks and workflows
Partner with product designers to ensure copy and design work together seamlessly to create intuitive user experiences
Translate technical and financial terminology into language that everyday consumers can understand and act upon
RESEARCH & VALIDATION
Conduct content audits to identify opportunities for improvement and ensure consistency across products
Partner with UX researchers to test and validate copy through A/B testing usability studies and user feedback sessions
Incorporate qualitative and quantitative data into copy recommendations and iterations
Analyze user behavior metrics to understand how copy impacts task completion and user satisfaction
COLLABORATION & INFLUENCE
Work closely with product managers designers and engineers throughout the Agile development process
Collaborate with legal and compliance teams to ensure all copy meets regulatory requirements while remaining user-friendly
Partner with marketing and brand teams to maintain voice consistency across consumer touchpoints
Participate in design sprints workshops and ideation sessions to solve user problems through content
STANDARDS & GOVERNANCE
Contribute to and maintain KeyBanks UX writing style guide and content design principles
Ensure all consumer-facing copy adheres to accessibility standards and inclusive language guidelines
Document content patterns and reusable copy components for the Key Design System
Champion best practices in content design across the organization
Qualifications
3 years of experience in UX writing content design or related field
Portfolio demonstrating clear user-centered writing for digital products with emphasis on simplifying complex information
Strong understanding of user experience principles and human-centered design methodologies
Experience writing for responsive web and mobile interfaces
Proven ability to collaborate with cross-functional teams in an Agile environment
Proficiency in Figma and other design collaboration tools
Experience with content management systems and documentation tools (Confluence Jira)
Exceptional attention to detail and ability to maintain consistency across multiple projects
Bachelors degree in English Communications Journalism HCI or related field (or equivalent experience)
Preferred Qualifications
Experience in financial services or other highly regulated industries
Familiarity with accessibility standards (WCAG) and inclusive design principles
Understanding of SEO principles and their application to UX content
Experience with localization and writing for diverse audiences
Knowledge of content testing methodologies and analytics tools
Understanding of front-end development concepts (HTML/CSS)
Experience contributing to or maintaining design systems
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $85000 - $95000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 10/31/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
Employment Type
Full-Time
