Hive Operations Technician (In-Office, San Ramon)

About Beewise

At Beewise we develop and operate autonomous robotic beehives that actively protect and support bee colonies enabling sustainable pollination and revolutionizing agri-tech.

We combine robotics AI and environmental tech to bring precision to the heart of nature.

Our operations are expanding rapidly in the U.S. and were building a growing support team to ensure continuous monitoring service and performance across our hive network. This is an exciting time to join a developing operation with global impact where your contributions shape real-world results.

About the Role

Were looking for an Hive Operations Technician to join our Network Operations Center (NOC) this role youll monitor and process case alerts from our robotic hives ensuring cases are closed quickly and accurately using the Technician App.

This is primarily an operations role task-focused and detail-driven and is ideal for someone early in their career who enjoys following structured workflows working with dashboards and supporting a high-tech mission in a steady consistent way.

Much of the work involves using our technician app reviewing camera feeds inside the hives moving machine axes and interacting with the system. While the role is mainly in-office there may be occasional opportunities to join the field team for hands-on efforts so being open to occasional fieldwork is a plus.

This position is based in our San Ramon California office

What Youll Do

• 13 years of experience in operations administrative support case handling or dispatch coordination
• Strong attention to detail and consistency in following processes
• Good written and verbal communication skills (English)
• Comfortable working with dashboards ticketing systems or workflow tools
• Enjoys working in a screen-based environment and has a technical/gamer mindset
• Self-motivated and reliable with strong follow-through
• Flexible to adjust hours when needed to align with field operations
• Open to occasional fieldwork to support team efforts
• (Nice to have) Experience in agri-tech robotics IoT or beekeeping

What Were Looking For

• 12 years experience in technical support NOC or remote operations
• Strong troubleshooting mindset and confidence in interpreting system alerts
• Excellent written and verbal communication (English)
• Self-sufficient detail-oriented and proactive in follow-ups
• Willingness to adapt to dynamic schedules based on field needs
• Comfortable with ticketing systems and live dashboards (e.g. Zendesk Jira proprietary tools)
• Experience in agri-tech robotics or IoT
• Previous field coordination or dispatch operations
• Basic understanding of embedded systems or telemetry
• Beekeeping experience nice to have

Location & Work Environment

• San Ramon California (in-office)
• Work closely with U.S. and Israel-based teams in a dynamic scaling international environment