IT Help Desk Associate
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Job Location:
Indianapolis, IN - USA
Yearly Salary:
$ 42 - 44000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Technology and Information Services teams and their projects. The primary role of this position will be assisting in a broad range of help desk duties including troubleshooting issues and peripheral support through tickets and calls 100% of the time. The help desk technician must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to first call resolution and overall customer satisfaction. This position will require a thorough knowledge of problem escalation and follow-up processes to ensure a timely resolution of reported issues.
Essential Duties and Responsibilities
*Provides tier 1 help desk support utilizing the ticketing system and help desk phone line.
*Supports corporate iPhones and laptops using a mobile device management system (Microsoft Intune).
*Provides new user orientation.
*Assists users via face-to-face visits telephone support and remote access.
*Assists in deploying hardware software and the retirement of obsolete hardware.
*Follows procedures and processes to record initial call information steps taken toward resolution and final resolution into help desk ticketing system and document repository.
*Maintains constant communication about ongoing issues with designated staff.
*Assists in developing and maintaining solutions in knowledge based systems.
*Willingly completes other duties as assigned to advance the mission of Choices.
Qualifications
*Experience working in a call center help desk or a technical support related role for one to two years.
*High School Diploma Associates or higher degree preferred.
*Must have competent technical skills particularly in a corporate environment.
*Access to reliable transportation. If driving an automobile while on company business must possess a valid drivers license in state of residence and auto insurance.
*Demonstrated ability to:
Effectively present information and respond to questions from managers associates and the public.
Work well within a team but also works well autonomously.
Manage multiple responsibilities a high volume of work and adjust to changing priorities.
Salary: $42-44000 annually
Benefits Include:
- Medical Dental Vision
- Employer Paid Life Insurance Short & Long Term Disability
- 401k Match
- Tuition Reimbursement
- Paid Parental Leave
- Generous PTO plan
- Qualified employer for the Public Service Loan Forgiveness Program
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Choices Coordinated Care Solutions is a national nonprofit organization committed to supporting youth, adults, and families facing significant behavioral and emotional challenges. We partner with families, schools, providers, government agencies, and managed-care organizations to cust ... View more
