Residential Support Specialist (RSS) Program Manager

*HIRING BONUS: $750!*

Residential Support Specialist Program Manager

Avalon Housing is a non-profit supportive housing provider created in 1992 as a long-term solution to homelessness. Avalon owns and operates apartments at sites throughout Ann Arbor manages rent vouchers with private landlords and partners with both the Ann Arbor and Ypsilanti Housing Commission to provide housing alternatives for formerly homeless adults and families throughout Washtenaw County.

The Residential Support Specialist (RSS) Team provides 24/7 support services at our single-site residential programs including Miller Manor N. Ashley and Hickory Way. The individuals served by this position face many challenges including multi morbid conditions mental illness substance abuse disorders and/or chronic medical conditions alongside a history of chronic homelessness. The RSS position provides a wide array of services to support housing stability including guest monitoring crisis intervention and de-escalation apartment cleaning laundry support skills coaching medication administration as well as transportation to appointments

The RSS Program Manager is the primary supervisor for all RSS staff working within our 24/7 residential sites and is responsible for the oversight of RSS program operations. They collaborate closely with the program Team Leaders to holistically support our residential programs and maintain a flexible schedule including a weekend rotation to accommodate the after-hours support needs of program staff.

Job Responsibilities:

The RSS Program Manager is responsible for key administrative functions of the RSS program including onboarding scheduling training compliance payroll and after-hours support. Job duties include:

• Coordinate interview and hiring of new RSS staff
• Support onboarding of new RSS staff and refresher trainings as needed
• Provide hands-on modeling and coaching with RSS staff
• Scheduling and coordination of required training
• Facilitate RSS team meetings
• Provide one on one supervision to RSS staff
• Maintain consistent presence and engagement with RSS staff across shifts at all sites

• Monitor program compliance including training and adherence to policies
• Oversee 24-7 program schedule including weekly staff hours time-off requests call-offs etc.
• Bi-weekly payroll reconciliation
• Monitoring of program compliance including training requirements of RSS staff
• Collaborate with team leader on staff performance and development needs
• Attend staff meetings retreats and professional training sessions

Supplemental Job Duties:

• Work with clients as needed in their homes in community centers and in the larger community
• Attend staff meetings retreats and professional training sessions

Required Qualifications

• Two years working with similar populations including people who are homeless people with mental illness chronic health and/or addiction disorders
• Ability to communicate and work effectively with staff from various backgrounds
• Ability to work flexible hours as required by programs and staffing needs including evening and occasional weekend hours

Desired Qualifications & Experience

• Flexibility in a highly dynamic environment with a proven track record of successfully multi-tasking
• Excellent attention to detail and highly effective personal organization skills
• Excellent written oral communication presentation and interpersonal skills
• Strong knowledge of and experience with scheduling planning and other office-based software such as Google Workspace ADP Homebase is required
• Excellent listening and information gathering skills
• Self-motivated with ability to take initiative as well as ability to work as part of a team
• Enjoys performing a support role that enables other staff to perform at their best
• Ability to understand and adhere to all Privacy and Confidentiality policies
• Experience in facilitating meetings and logistics is preferred
• Customer Service or Administrative Assistance background and experience preferred

Desired Skills and Abilities

• Interpersonal flexibility; solid teamwork and communication skills; ability to work independently with minimal supervision
• Strong leadership skills with ability to support and motivate staff in a challenging line of work
• Must possess a highly positive and enthusiastic attitude and strong commitment toward helping those in need
• Strong organizational skills
• Ability to effectively and efficiently manage data collection and analysis including required paperwork
• Ability to effectively work with diverse populations in a non-judgmental way
• Capacity to respond to crisis situations
• Strong communication skills both verbal and written
• Strong problem-solving skills
• Ability to give and receive constructive feedback
• Avalon Housing is dedicated to eliminating racial inequities; successful candidates will demonstrate the ability to work well with multicultural communities

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee will be required to sit for long periods of time drive a vehicle with passengers communicate with other persons by talking and hearing required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems.

A valid drivers license and reliable transportation is required

Job Title: RSS Program Manager

Reports to: Clinical Supervisor. This position and main office are based in Ann Arbor MI.

Status: Full-time 40 hours/week (overtime non-exempt)

Schedule: 3 pm - 11 pm (some weekend hours required)

Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse racial and ethnic backgrounds as well as historically marginalized groups. This includes but is not limited to lesbian gay bisexual queer people who identify as transgender or non-binary people living with disabilities or mental health conditions and with lived experience with homelessness or recovery from a substance use disorder.

Required Experience:

Manager