Senior Manager Sales Engineering

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About EPD:

Caterpillars Electric Power Division (EPD) offers integrated solutions parts and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe including providing back-up power to hospitals providing emergency power when natural disasters strike and supporting critical infrastructure for data centers municipalities and more. With a rich history of more than 95 years in the electric power business our team has world-class expertise and a proven ability to adapt to changing demands. Were committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better more sustainable world for future generations!

Job Summary:

This role will lead a team of sales engineers dedicated to supporting industry leading growth in prime power sales development. The successful candidate will be responsible for building and managing a high-performing team focused on diesel and gas generation systems as well as balance of plant components including switchgear controls energy storage and enclosures.

What you will do:

• The team serves as the primary technical liaison between customers and the business development team translating customer needs into actionable solutions.

• Guide and mentor sales engineers in developing proposals and technical strategies that align with customer requirements.

• Collaborate with the technical sales support team to ensure seamless delivery of complex solutions.

• Act as a change agent driving innovation developing new capabilities within the team and accelerating growth in a dynamic market.

What you will have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:
Facilitates creation of the right products and services to resolve customer business issues.
Fosters strong customer relationships via delivery on commitments open communication and on-going feedback/improvement.
Advises others on creating customer focused environments in various scenarios.
Anticipates customer needs focusing efforts to proactively meet needs and exceed customer expectations.
Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
Communicates and models the criticality of customer focus as an organizational strategy.

Industry Knowledge: Knowledge of the organizations industry group trends directions major issues regulatory considerations and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Level Extensive Experience:
Educates others on own organization in terms of the industry - its market position niche (if any) etc..
Compares and contrasts the latest developments and emerging issues in the industry.
Raises coworkers awareness of industry standards practices and guidelines.
Assesses how regulatory and reporting requirements apply to own organization.
Explains the development of industry segments - trends consequences key issues.
Discusses industry-specific cycles and associated considerations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Level Extensive Experience:
Communicates to clients regarding expectations of all parties.
Participates in negotiating the terms of the business relationship.
Conducts periodic reviews of work effort progress issues and successes.
Maintains productive long-term relationships with clients or vendors.
Creates opportunities to educate support teams on client priorities.
Empowers others to establish collaborative healthy relationships.

Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.
Level Expert:
Delivers bottom-line proof with credible third-party validation that proposed solutions deliver benefits of greater value than the competition.
Researches customers industry strategies environment and plans to support their business needs.
Builds loyalty and partner versus vendor relationships by helping customers understand diagnose and resolve their complex business issues.
Provides analysis tools to identify quantify and qualify business issues and solution value components to help clients assess alternative business proposals.
Provides highly solicited mentoring to various organizations regarding all aspects of value selling.
Presents compelling business cases for very complex business issues shifting proposed solution focus from cost to overall value (benefits/payback).

Additional Information:

• This position is located in Dallas TX (Irving).

• Domestic travel up to 40% & minimal international travel is required.

• Domestic relocation assistance is offered for this position.

• Visa sponsorship is not offered for this position.

• This position requires the candidate to work a 5-day-a-week schedule in the office.

Final Details:

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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