Housing Access Program Manager

Housing Access Program Manager

Position Description

The Housing Access Program Manager as part of the Information & Family Support Team oversees programs that provide individuals with intellectual and developmental disabilities (I/DD) and their families support to prevent homelessness and to establish and maintain stable housing in King County. This position supports the agencys efforts to remove barriers to social economic and political participation and promote the inclusion of people with I/DD.

Organizational Reporting Relationships

Department: Information and Family Support

Supervisor: Director of Information and Family Support

Other key relationships: Housing Stability Case Manager Information & Resource Team Multicultural Family Support team and the Director of Public Policy and Civic Engagement.

Job Summary

The Housing Access Program Manager supervises and manages the Housing Stability Program including the BSK Housing Stability Case Manager. It provides ongoing culturally responsive information referral and support services to clients to maintain stable housing with an emphasis on homelessness prevention. It also works closely with service providers and community partners to promote housing stability and increase capacity for people with IDD and their families. Services are provided by phone email and in-person meetings.

Essential Functions

• With supervision from the Director of Information and Family Support oversees the delivery of services as defined in the Best Starts for Kids Youth and Family Homelessness Prevention Initiative contract including assistance with screening and approving program applicants
• Provides information referral and support to individuals with I/DD and their family members regarding housing resources.
• Maintains up-to-date knowledge of housing resources including Housing Choice Vouchers Subsidized Housing Housing Authorities tenant rights emergency housing and as other public benefits.
• Supports individuals and families to access community resources that promote housing stability such as rental utility and/or food assistance child care employment programs and disability-specific resources. Support may include assistance with written applications forms and paperwork as well as consultation regarding rental agreement content so that participant understands rules and landlord expectations
• Mediates and negotiates with landlords as necessary to secure stable housing and avoid eviction or to reduce move in costs credit check etc.
• Educates individuals and families in tenant rights. Assesses need for additional skill development required for housing stability such as money management independent living skills and home safety. Assists with accessing those services as needed.
• Identifies and reaches out to potential housing partners interested in collaborating to promote housing stability. Participates in committee meetings forums task forces legislative coalitions etc. related to housing issues impacting people with I/DD and their families.
• Collaborates with Public Policy and Civic Engagement team on housing advocacy efforts.
• Ensures program activities are accessible to different cultural communities in terms of disability language culture location and other cultural issues by utilizing The Arcs diverse staff team community resources and interpreters.
• Under the supervision of the Director of Information and Family Support develops program goals documents program activities creates metrics to measure the quality and success of program services and outcomes/achievements.
• Uses The Arcs database system to collect and record participant information.
• Creates documents and resources that promote education regarding housing systems and issues.
• Responsible for managing and supporting staff within the Housing Access Program including but not limited to staff development and fostering a collaborative work environment.

The above is not a comprehensive list of activities duties or responsibilities required of this position. Management may assign or reassign duties and responsibilities at any time as it deems necessary.

Physical and Other Requirements

• Ability to pass a criminal background check
• Ability to work in an open office environment
• Ability to efficiently use phone email and internet
• Ability to travel anywhere in King County as needed (if driving must have a WA drivers license and car insurance; if not driving ability to be punctual when traveling anywhere in King County)
• Ability to transport outreach materials and meeting supplies.
• Presence in the office during work week is required.
• Work hours typically occur between 8:30-4:30 Monday-Friday with some flexibility
• Requires some evening and weekend work with advanced notice
• Accommodations to meet these requirements may be available upon request

Salary /Benefits

This is a full-time non-exempt benefits eligible position. Regular schedule for this position is 40 hours per week. Pay for this position ranges from $30 - $32.50 depending on experience.

Education: Bachelors-level degree preferred

Minimum Qualifications

• Strong understanding of housing resources and tenant rights in King County including Section 8 Housing Authorities emergency housing resources etc.
• Ability to establish relationships with housing professionals including landlords Housing Authorities etc.
• Experience providing Information and Referral services or case management support.
• Experience interacting with people with intellectual and developmental disabilities and their families.
• Ability to learn about I/DD and community resources through experience on-the-job training and other professional development opportunities and relay that information to individuals with I/DD and their families
• Ability to learn and implement State of Washington Mandatory Reporting requirements
• Demonstrated ability to work effectively with individuals of diverse economic ethnic and social backgrounds
• Demonstrated ability to develop and implement program goals
• Clear compassionate effective communication and interpersonal skills.
• Ability to be self-directed and work as a team member
• Ability to persevere in the face of obstacles
• Experience in using MS Office Suite (e.g. Word Excel PowerPoint Outlook etc.) and able to learn and use other required technology
• Knowledge of Salesforce database systems a plus.

OR a combination of education experience and measurable performance which demonstrates the capability to perform the duties of this position.

If reasonable accommodation is needed please contact Human Resources at

The Arc of King County is an Equal Employment Opportunity employer. BIPOC and candidates with disabilities are encouraged to apply.