Travel & Expense Solutions Specialist (Mandarin Speaker)
Travel & Expense Solutions Specialist (Mandarin Speaker)
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Salary Not Disclosed
1 Vacancy
Job Description
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
The Position
As the Travel & Expense Solutions Specialist (Mandarin Speaker) at Roche you will play a vital role in delivering exceptional customer service by supporting the daily activities of our Travel & Expense (T&E) system SAP Concur. You will serve as the first point of contact for internal customers ensuring timely issue resolution and contributing to continuous process improvement within Roche Services Solutions Global Customer Experience (GCX).
The Opportunity
Provide timely support guidance and high-quality customer service to internal customers on SAP Concur ensuring issues are resolved efficiently and accurately.
Act as the first-level support for inquiries via calls live chat and ServiceNow tickets maintaining strong and effective relationships with stakeholders.
Ensure accurate service delivery in line with defined KPIs SLAs and SOPs.
Perform daily administrative duties on the Concur system including ticket handling reporting and documentation updates.
Deliver process training to end users and contribute to continuous system and process enhancements.
Collaborate with cross-functional teams including T&E compliance and Concur Technical Support to drive quick resolutions and improve customer experience.
Maintain proper documentation of business systems and processes ensuring compliance with Roche standards and SHE (Safety Security Health and Environmental Protection) guidelines.
Who You Are
Hold a college degree (finance informatics business administration or economics preferred).
Bring 13 years of related experience in Travel & Expense system support ideally within SAP Concur.
Experience in a shared service or customer service center is an advantage.
Demonstrate strong customer service skills with the ability to manage priorities communicate effectively and follow up with stakeholders.
Fluent in English (written and spoken); additional language skills are a plus.
Proficient with ticketing tools (e.g. ServiceNow) with solid numerical analytical and attention-to-detail skills.
Comfortable working in a fast-paced multicultural global environment both independently and collaboratively.
Organized adaptable and proactive with strong problem-solving and time management capabilities.
Who we are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
