Affordable Housing Case Manager

Are you a changemaker Come on INN!

Who Are We
Were an amazing team doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us compassion accountability respect inclusivity courage and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; its a journey were dedicated to actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization we create a safe and supportive environment promoting healing and resilience.

We are a multidisciplinary team united by a shared vision mission and values. Collaboration is at the heart of our work and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work please review the position below to see if theres a fit with your skills and experience.

What Are We Looking For
Position Title: Affordable Housing Case Manager
Job Type: Full Time
Department: Housing
Reports to: Manager Housing

Position Overview
We are seeking a passionate and dedicated Affordable Housing Case Manager to join the Housing team at the INN. The Affordable Housing Case Manager will work with 31 families residing in the INNs two affordable housing locations. They will provide Case Management supporting families in attaining stability sustaining their permanent housing and achieving their goals to move forward in their lives. The Case Manager also serves as the primary liaison between the INN and its housing partner HomeSpace fostering collaborative relationships and providing proactive support to address tenancy-related challenges.

This is a full-time position Mon-Fri 9 am 5 pm. Some evening/weekend hours may be required dependent upon individual client family needs.

What Youll Do
Support participant families as they initially enter the Affordable Housing program working with Shelter Case Managers to facilitate a warm handover and supporting with lease signing and meeting with landlord.
Support participants in identifying needs barriers and challenges and setting and attaining goals to address them.
Meet with families regularly to provide support and monitor progress.
Provide ongoing advocacy & resource navigation support to address barriers and assist families in accessing culturally relevant community resources employment services mental health support health care and financial assistance.
Act as liaise and main point of contact with the INNs Affordable Housing partner landlord HomeSpace maintaining a strong professional relationship and supporting participants proactively with all tenancy related concerns.
Maintain accurate timely and confidential documentation of family interactions case notes intake and assessment information safety concerns and records of support and service referrals using HOMES and HMIS databases physical participant file.
Travel between the INNs main site and our satellite Affordable Housing site.

This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position. The Affordable Housing Case Manager may be asked to perform other duties as required or assigned.

What You Bring to Our Mission
Completion of a diploma or degree program related to social work family case management or human services is preferred but a combination of education experience and training will be considered.
2 years experience in family case management family support and/or crisis support.
Experience working with vulnerable populations experiencing homelessness.
Knowledge of trauma-informed client-centered care and conflict resolution skills.
Knowledge and understanding of issues related to homelessness and its impact on families
Computer literacy skills are required including the ability to use MS Office 365 and Teams.
Excellent communication problem-solving and teamwork skills.
Able to communicate effectively both verbally and in writing in the English language.
Able to work effectively and safely without direct support or supervision in the community.
Current First Aid/CPR Suicide Intervention (ASIST) and Crisis De-escalation training is required.
Police check and Child Intervention check are required for employment.
A valid drivers license (class 5) and reliable vehicle are required.

What We Offer
We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff including:
Competitive salary where all employees are paid a living wage at minimum
Focus on health and wellbeing including access to employer paid extended health benets dental benefits annual health spending account and employer matched RRSP contributions
Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
Work life balance including paid vacation starting at three weeks wellness days and 12 paid statutory holidays
Supportive and exible work environment with ongoing training and development opportunities
Potlucks celebrations employee engagement initiatives and plenty of fun
Strong commitment to advancing reconciliation aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity creating a rich and inclusive workplace.

Our Commitment
Join us in a workplace where your actions contribute to breaking down barriers fostering equity and creating a truly inclusive and antiracist space. At Inn from the Cold youre not just an employee but a crucial part of a community making a difference in the lives of those who need it most.

Diversity Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team we encourage you to apply even if you dont meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race colour religious beliefs gender gender identity or expression family status marital status sexual orientation place of origin source of income mental and physical disability age or veteran status.

Join Our Team
We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above please submit your resume and cover letter by applying on our website: successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until a successful candidate is found.

Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation please contact us at

before your interview.