Concierge

Were more than just a team were a community dedicated to making a difference every day.

At Olympia Hospitality we create a fun supportive environment where growth never stops and success is celebrated together. Guided by our values of continuous improvement accountability concern for others and trust we foster a culture of collaboration and integrity. If youre passionate driven and ready to thrive wed love to have you on our team.Apply today and build a career that inspires you!

The Concierge is responsible for efficiently coordinating various services related to the guests visit and provides information about the hotel and the local vicinity in the hotels continuing effort to deliver exceptional guest service and financial profitability.

Starting pay $17 per hour - all employees of the Alfond Inn are subject to a background check.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality we believe in supporting our employees both in and out of the workplace. When you join us youre not just getting a job youre joining a family-first organization that cares about your health and wellness your future and your overall satisfaction.

Heres how we show our commitment:

• Additional Support: From our Employee Assistance Program (EAP) to a sober support network and our commitment to being a recovery-friendly workplace were here to help you thrive personally and professionally.
• Perks: Love to travel Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

Were more than just a businesswere a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling balanced and supported career. Apply today!

Responsibilities

• Welcome guests warmly upon arrival introduce yourself as their personal concierge and offer assistance with luggage transportation and other immediate needs.
• Provide personalized recommendations and assistance to guests regarding dining options entertainment venues shopping destinations sightseeing tours and other local attractions and services.
• Arrange reservations tickets and transportation for guests including restaurant bookings concert tickets theater shows and airport transfers ensuring seamless coordination and timely delivery.
• Serve as a knowledgeable resource for guests providing information about hotel facilities services policies and amenities and answering inquiries accurately and professionally.
• Maintain up-to-date knowledge of local events festivals exhibitions and cultural activities and proactively inform guests about opportunities for entertainment and exploration.
• Communicate effectively with guests colleagues and external partners via phone email and in-person interactions and follow up promptly to address requests inquiries and feedback.
• Maintain the cleanliness organization and visual appeal of the concierge desk and surrounding area including the display of brochures maps and promotional materials.
• Ensure that the concierge desk is staffed and operational during scheduled hours and provide coverage during peak periods or when other team members are unavailable.
• Manage guest requests and tasks efficiently and prioritize based on urgency and importance utilizing available resources and support to meet or exceed guest expectations.
• Build rapport and establish positive relationships with guests by demonstrating genuine interest empathy and attentiveness to their needs preferences and feedback.
• Proactively engage with guests throughout their stay to anticipate their needs offer assistance and enhance their experience with personalized gestures amenities and surprises.
• Solicit feedback from guests about their experience and satisfaction levels and use this input to continuously improve service delivery and exceed guest expectations.

Skills Required

• Provide high level customer service communicate effectively with guests and team members follow instructions ability to learn quickly pay attention to detail and maintain composure when working under pressure

Technical Skills

• Must be knowledgeable of the various services within the hotel and in the surrounding geographical area

Experience / Education

• Prior hospitality experience is preferred; high school diploma and/or equivalent work experience preferred but not required.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race color religion age sex sexual orientation gender identity or expression national origin disability genetic information protected veteran status or any other factor protected by applicable law.