Security Concierge - Evening
Security Concierge - Evening
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
As a Security Concierge you will be part of a professional team that is charged with the mission of providing a safe and secure environment for the Brigham and Womens Hospital community while rendering excellent customer service and providing access control. Successful candidates will have flexible schedule availability the ability to adapt to a new and evolving operation amazing customer service skills and the motivation to achieve the high professional standards required by the department.GENERAL SUMMARY/OVERVIEW STATEMENT: Under the general direction of the Supervisor on Duty incumbent provides assistance direction concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients visitors and staff in a professional manner that is proactive friendly and helpful. Creates and maintains positive image as initial point of contact for patients visitors and staff.
PRINCIPAL DUTIES AND RESPONSIBILITIES: Provides a high level of customer service by interacting with patients visitors and staff in a professional manner that is proactive friendly and helpful. Welcomes and acknowledges visitors patients and staff; provides information and directions to patients and visitors; anticipates the needs of others. Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services. Communicate specific patient visitor and staff requests accurately to other departments such as transportation patient relations environmental services etc. to ensure complete follow-up. Helps to coordinate patient transportation out of the hospital as needed (taxi shuttle etc). Maintains assigned post area in clean and orderly fashion. Provides a security presence which includes conflict resolution access control and requesting services. Enforces rules and regulations (smoking etc.) as required. Reports and keeps current on security issues and concerns. Provides support to Security patrol services during fires mass casualty events HAZMAT occurrences medical emergencies and other emergency events as needed. Provides other assistance to Security field services staff as directed. Performs additional duties as assigned.
Qualifications
QUALIFICATIONS: Minimum of a High School diploma or GED required. At least one year of customer service experience required. At least two years of customer service experience within the healthcare or hotel setting preferred. Excellent communication skills friendly and outgoing with a commitment to service. Must submit to and pass an initial and annual criminal background check. Must obtain and maintain certification in CPR/AED/First Aid (training provided by department)
SKILLS/ABILITIES/COMPETENCIES REQUIRED: Exemplary customer service and communication skills. Above average problem solving ability. Ability to remain calm in stressful situations and to multitask as needed. Reliable and flexible Must be able to read write and speak English fluently. Fluency in more than one language preferred.
WORKING CONDITIONS: Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours.
HOSPITAL WIDE RESPONSIBILITIES: Brigham and Womens Hospital I CARE Standards. The I CARE Standards guide me in my interactions with patients family members visitors colleagues and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless high quality patient and family centered care.
C. I will Communicate my commitment to high quality performance
A. I will Appear and act as a professional
R. I will Respect all individuals
E. I will Extend myself
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
