Client Relationship Manager
Client Relationship Manager
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Job Description
Company:
MercerDescription:
Mercer is seeking candidates for the following position. We are looking for an individual to join our Mercer Government Medicaid Policy and State Operations team who is a policy specialist in Medicaid managed care. We are seeking individuals with expertise in how federal Medicaid rules and waivers can be applied to advance state Medicaid program goals.
Candidates can be remote or based in the Atlanta Minneapolis Phoenix or Washington D.C. office:
Senior Government Consultant Client Manager
What can you expect
The Client Manager will participate in and help lead projects with Mercer Governments clients
You will be responsible for maintaining and expanding a book of business with high-yield and/or large accounts and meeting personal sales targets and is accountable for a portfolio of a mid-large sized team of sales professionals representing a broad region or a mid-sized industry
What is in it for you
Work as part of multi-disciplinary teams across multiple Medicaid and CHIP programs
Help support vulnerable populations through the development of meaningful programs
Work for a global company with excellent benefits and a dynamic culture
Excellent growth/advancement opportunityand strong peer support
We will count on you to:
Advise the industry or region on organization standards and best practices for account retention and expansion including opportunity identification through targeted market research quantitative and qualitative presentation development and organization political awareness
Develop methodologies for account prioritization and opportunity prioritization as dictated by the external business environment competitor standing account relationship status and the internal business strategy
Approve major account delegation decisions leveraging an acute awareness to external market/industry factors sales team capabilities and cross-functional input and intervenes when conflicts or at-risk status accounts are escalated
Develop and execute a market or industry specific expansion and marketing strategy informed by insights garnered from team members competitor positioning and the external and internal business environments to grow the sales portfolio
Deliver appropriate custom solutions to accounts and advises on custom solution development for major portfolio accounts that sufficiently understand and address account objectives and expectations
Manage the performance and human capital strategy including hiring and talent management for a large team
Become a frequent attendee and participant in industry events and conferences to build up a strong professional network maintain proximity to the relevant market and represent the Company as a thought leader
What you need to have:
BA/BS degree required; Masters degree in health policy public policy public health or related field preferred
Minimum 10 years of relevant experience required
Demonstrated experience in application of Medicaid managed care rules and the authorities to waive these rules.
Demonstrated experience in successfully managing complex projects and navigating challenging policy topics
Excellent project management and interpersonal skills
What makes you stand out
Ideal candidates are strong writers comfortable working in a fast-paced environment managing multiple project deadlines and can work collaboratively in a team environment.
State Medicaid agency CMS experience or similar consulting experience
Experience working with Medicaid actuaries
Required Experience:
Manager
Employment Type
Full-Time
