System Administrator
System Administrator
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Job Description
About Us
Trusting Social is an AI fin-tech dedicated to advancing data science and technology to promote financial inclusion for all. We provide AI-powered credit risk identity and acquisition solutions for emerging markets partnering with banks to expand credit access to underbanked consumers. Since 2013 weve become the leading credit risk assessment platform in Southeast Asia with over 1 billion scored customers and $800 million in loans disbursed.
We collaborate with 130 financial institutions across Vietnam Philippines India and Indonesia and have raised $100 million in Series C funding to scale our new credit cards business. Our mission is to enable credit lines for 10M people in the Philippines India and Indonesia and were seeking passionate entrepreneurial and data-driven individuals to join our diverse team.
Headquartered in Singapore with offices in Ho Chi Minh City Hanoi Manila Jakarta Bangalore and Mumbai were guided by values like extreme ownership data-driven decision-making mindfulness and social impact. We aim to make universal financial inclusion a reality in Southeast Asia and India within the next decade and your expertise can help us achieve this goal.
How Youll Make an Impact
At Kompato AI were reimagining the consumer credit ecosystem and our System Administrator role is critical to making it happen. Were hiring top talent from India (Bangalore) Vietnam (Ho Chi Minh) the Philippines (Manila) and Latin America (Brazil Argentina Colombia) to join our global team working US Eastern hours.
Youll ensure the reliability and performance of platforms like Interprose Looker and Collin support seamless client onboarding and integrations and act as the first line of defense for technical issues. Your efforts will directly bridge product development and daily operations translating our innovative AI technology into tangible business success.
By collaborating across vendors clients and internal teams youll not only keep systems running at peak performance but also help shape their futuredriving uptime efficiency and client satisfaction on a global scale.
What Youll Do
System Configuration & Operations
- Configure Interprose for live operations during US time zone.
- Build configure and maintain reports/dashboards on Interprose and Looker.
- Manage system configurations for optimal performance.
Client Coordination
- Partner with clients and the sales team to support smooth onboarding.
- Configure import/export file exchanges for client integrations.
- Ensure seamless data flow between client systems and internal platforms.
Vendor Interface
- Escalate issues and configuration questions directly to Interprose.
- Collaborate with vendors (payment processors scrubs skip tracing etc.) to resolve issues and ensure timely data processing.
Support & Escalation
- Act as the first line of system support during US hours.
- Write clear actionable escalation tickets for the product team (especially for issues outside US timezone).
- Monitor system performance and proactively identify issues.
Product Collaboration
- Share feedback and requirements for new features and bug fixes.
- Document operational gaps and propose process improvements.
- Test and validate system changes/updates before deployment.
What Were Looking For
Required Skills
- Hands-on experience with CRM/collection platforms (Interprose preferred).
- Strong SQL and data analysis skills.
- Clear documentation and communication abilities.
- Ability to work US timezone hours.
- Experience with file transfer protocols and data exchange formats.
Preferred Qualifications
- Bachelors degree in Computer Science Information Systems or equivalent practical experience.
- 2 years in system administration operations or technical support.
- Familiarity with Looker or other BI tools.
- Knowledge of compliance requirements (FDCPA TCPA).
- Experience with API integrations and data mapping.
- Background in debt collection or financial services a plus.
Why Join Us
- Enjoy competitive salary and comprehensive benefits that support your well-being.
- Global mission: Work on a problem that truly matters.
- Learn fast: Collaborate with brilliant teammates across product sales and operations.
- Impact: Your contributions will directly improve client experience and operational excellence.
At Trusting Social we live byownership integrity and agility in execution. We believe in doing whats right whats best and whats innovative. If youre smart driven and want to make a difference in the world with the most advanced and fascinating technology we invite you to be part of our rockstar team!
For more information about us please visit our website: Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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