Job Description Summary

The Head of Global Service Parts Planning Supply Chain Management is responsible for leading the strategy planning and execution of service parts availability across a global network. This role ensures alignment with regional service levels and customer expectations through effective demand forecasting inventory management and cross-functional collaboration with service commercial manufacturing logistics and customer service teams. This role is responsible for ensuring service parts availability across a $450M global inventory network in support of GEHCs $6B Global Services business.
This leader must bring strategic vision analytical depth and global perspective to drive operational excellence and financial performance. The role also champions continuous improvement and transformational change across talent processes systems and technology to advance the maturity of the service parts planning function in a dynamic and evolving environment.

Job Description

Essential Functions:

thinking and execution

• Ability to develop and adapt strategic plans:This leader needs to set the direction for global service parts planning aligning it with broader organizational goals and adapting to evolving market conditions customer needs and supply chain disruptions. Ensure a cost-effective efficient and customer-focused approach.
• Focus on the big picture:While the role involves detailed planning the leader must be able to see beyond the individual parts and countries understanding the impact of their decisions on overall service quality customer satisfaction and financial performance.

and problem-solving skills

• Data-driven decision making:Effectively planning for tens of thousands of parts requires strong analytical skills to leverage data identify trends and make informed decisions about inventory levels warehousing and logistics.
• Problem identification and resolution:The ability to proactively identify potential problems analyze root causes and implement solutions is crucial for navigating the complexities of a global supply chain.

perspective and cultural intelligence

• Understanding diverse markets:The leader must be aware of and adaptable to different regulations customs and logistical challenges across 174 countries.
• Effective communication and collaboration:Building strong relationships and communicating effectively with teams partners and stakeholders in various countries requires cultural sensitivity and strong communication skills.

and collaboration

• Ability to lead and motivate teams:A high-potential leader needs to inspire and guide their team foster a collaborative environment and delegate tasks effectively to achieve shared goals.
• Cross-functional collaboration:Success depends on the ability to partner effectively with other departments (e.g. services field engineers regional leaders manufacturing sales customer service) and external partners (e.g. suppliers logistics providers).Build strong relationships to ensure timely delivery and quality of service parts.
• Create a culture of excellence continuous improvement and accountability.

and resilience

• Agility in a dynamic environment:The global supply chain is constantly changing so the leader needs to be able to adapt to new technologies market shifts and unforeseen disruptions.
• Stress management and perseverance:Managing a complex global operation demands the ability to handle pressure overcome obstacles and maintain a positive attitude.
• Develop and execute contingency plans:Mitigate risks and address potential disruptions within the global service parts supply chain.

6. Planning and Inventory Management

• Oversee and optimize the service parts inventory lifecycle:From procurement and warehousing to distribution and disposal.

• Manage global inventory levels:Ensure optimal stock levels to meet customer demand while minimizing holding costs and avoiding obsolescence.
• Analyze demand forecasts and adjust supply strategies accordingly:Utilize data-driven insights and advanced planning tools to predict and fulfill service part needs.
• Monitor and report on key performance indicators (KPIs):Track and analyze performance metrics related to service parts availability delivery lead times cost-efficiency Balance sheet and P&L financial performance and customer satisfaction.

7. Continuous Improvement / Transformation

• Drive continuous improvement initiatives:Identify and implement best practices and technological advancements to enhance efficiency effectiveness and cost throughout the service parts supply chain.
• Create change management communication and training plans to deliver successful implementation of new processes metrics technologies through alignment understanding and training yielding high adoption rates and sustainability.

Qualification/Requirements

• Bachelors Degree in a technical or operations field with a minimum of 7 years experience in an operations or supply chain leadership role
• Previous experience in materials planning preferred
• Proven leadership skills including the ability to motivate cross functional & international teams to achieve business goals
• Strong business acumen including a financial background
• Understanding of Healthcare Service business and FDA regulated industry
• Key skills include Strategic planning with operational execution strong analytical abilities leadership and communication skills experience managing teams strategic thinking financial acumen knowledge of global supply chain processes problem-solving skills and proficiency with Microsoft Office.
• Additional valuable skills include the ability to manage multiple priorities program management strong organizational skills knowledge of regulations and a track record of driving continuous improvement and transformation change.

Desired Skills

Important soft skills include strategic thinking resilience integrity customer focus and digital innovation.

We will not sponsor individuals for employment visas now or in the future for this job opening. For U.S. based positions only the pay range for this position is $200000.00-$300000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills qualifications experience and addition this position may also be eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package including not but limited to medical dental vision paid time off a 401(k) plan with employee and company contribution opportunities life disability and accident insurance and tuition reimbursement.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.