Director, Application Services-Epic

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Job Summary:

TheDirector of Epic Application Servicesleads the strategic and operational management of the Epic electronic health record (EHR) platform across the organization. This role ensures Epic supports clinical operational and business goals while maintaining compliance with healthcare regulations and IT standards. Key responsibilities include overseeing system performance managing vendor relationships guiding workflow optimization and supporting Epic expansion initiatives. The Director collaborates with clinical and administrative stakeholders leads cross-functional teams and manages the P&L for Clinical Applications including budgeting staffing and vendor contracts.

Qualifications

Education Required:

• Bachelors degree in Information Technology Computer Science or a related field.

Licenses/Certifications Required:

• Epic certifications in at least 2 of Ambulatory MyChart Bridges Cadence Prelude Radiant or others.

Work Experience Required:

• 8 years of experience in application support and administration with at least 4 years on Epic.
• 5 years of experience in a leadership role managing teams and driving cross-functional collaboration.
• Experience in healthcare technology.

Preferred Qualifications Education Licenses Certifications Experience etc.:

• Masters degree. Relevant certifications in application management ITIL or related areas. Knowledge Skills and Abilities Strong knowledge of agile methodologies.
• Hands-on experience implementing agile practices.
• Proficiency in application management tools and technologies.
• This role involved overseeing team members and interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.

Essential Duties and Responsibilities:

Operational Support & System Management

*Establish practices and lead team in incident resolution system maintenance and performance monitoring to ensure reliability and security.

*Manage vendor relationships and Service Level Agreements and coordinate with Reporting Training and Security teams on Epic-related responsibilities.

Clinical Optimization & Workflow Redesign

*Lead cross-functional steering committees of clinical staff to intake prioritize and drive the development of enhanced workflow designs to optimize decision-support solutions and elevate clinical efficiency and outcomes.

Upgrade & Change Management

*Oversee Epic release assessments upgrade testing and go-live planning.

*Lead training and change management efforts.

*Ensure communication of system maintenance and unavailability.

Integration & Interoperability

*Develop strategies for seamless data exchange between Epic and other systems enforce interoperability standards and plan for future scalability.

Compliance & Risk Management

*Ensure Epic compliance with healthcare regulations (e.g. HIPAA) and maintain audit readiness incident response and business continuity plans.

Epic Strategy & Governance Collaboration

*Support JV onboarding Epic expansion and budgeting aligned with strategic priorities.

*Manage P&L for systems and headcount establish Epic system governance and lead implementation of new Epic modules and offerings.

Agile Process Management

*Promote Agile methodologies and SAFe continuous improvement principles across teams.

*Ensure effective communication and coordination using tools like Jira and Confluence within the Epic team and stakeholders.

Team Leadership and Development

*Lead and mentor Epic and clinical application support and product management teams.

*Provide training conduct evaluations and address skill gaps to build a high performance culture on the Epic and Clinical Applications team.

Stakeholder Engagement and Communication

*Collaborate with clinical and operational leaders to ensure Epic meets user needs.

*Communicate regularly with senior leadership on Epic performance and initiatives.

Resource and Financial Management

*Determine efficient allocation of resources to best support Epic operations and strategic initiatives.

*Manage budgets headcount and vendor contracts to ensure cost-effective delivery of the Epic enhancements and implementations.

Core Values

GoHealths Core Values listed below are essential functions of this position:

*Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

*Innovation: Consistently uses good judgment applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.

*Diversity & Inclusion: Fosters diversity and inclusion to be able to better understand team members our customers and partners. Engages the strengths and talents of each GoHealth team member creating an environment of involvement respect and connection where the richness of ideas backgrounds and perspectives are harnessed.

*Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients partners and fellow team members deeply engaging in the business. Makes decisions with a focus on doing the right thing; treats team members our customers partners and vendors with dignity consideration open-mindedness and respect.

*Accountability: Always shows initiative demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles obligations and actions that positively influence patient and customer outcomes our partnerships and the healthcare needs of our communities.

Leadership Principles

GoHealths Leadership Principles listed below are essential functions for this position:

*Create Shared Purpose: Breathe life into our vision and mission. Speak to our future and create a line of sight for our team members. Set goals and communicate a plan of action. Empower others to deliver.

*Inspire and Motivate: Celebrate and share success. Grow and develop our team members. Provide direct feedback that enables others to reach their potential. Identify when to lead and embrace the opportunity to follow.

*Plan Execute Adapt and Deliver: Leverage analytics and experience to make better decisions. Possess a bias towards action and manage risk. Be agile pragmatic and adjust. Identify acknowledge plan implement and follow-up.

Physical Requirements

*Office Environment: Tasks may be conducted within a climate-controlled office setting.

*Physical Activity: Duties typically involve a combination of sitting standing and walking with frequent changes in position.

*Travel: Travel may be required including travel between facility locations remote facilities and out-of-town destinations as needed. 25% of travel time expected.

*Safety Equipment: May require the use of safety equipment for infection prevention.

Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time.

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All qualified persons are granted an equal opportunity for employment without regard to race color religion sex sexual orientation and gender identity or expression age national origin citizenship status disability genetic information medical condition family care leave status pregnancy or pregnancy-related condition otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

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Director