Student Support Coordinator

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:

Application Deadline:

Salary Information:

Department:

Job Description:

Madison Colleges Academic Support Services is seeking a Student Support Coordinator to provide front-line assistance and ensure smooth daily operations at a student services desk at the Watertown Campus in Watertown WI and Fort Atkinson Campus in Fort Atkinson WI. This role connects students with appropriate academic and library resources offers basic technology troubleshooting and promotes available support services to enhance student learning and success.

The Student Support Coordinator contributes to team initiatives by participating in planning meetings supporting projects and sharing ideas to improve student support strategies. Additionally this role helps coordinate and supervise student workers including recruiting hiring training and overseeing daily tasks to ensure consistent high-quality service delivery. Working closely with the Librarian and Welcome Center staff this role also provides daily support to students using the campus libraries including location and checkout of materials intercampus loan requests and use of electronic resources such as scholarly databases and communicates schedule changes and tutor schedules.

The Student Support Assistant is a part-time onsite position scheduled for 20 hours per week over 52 weeks per year. The role is typically 5 hours per day Monday through Thursday with flexibility between 8:00am 4:30pm based on operational needs a set schedule will be established.

Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the communities we serve address challenges and develop innovative solutions. Come be part of our great team!

This position will be open until filled with a first consideration date of October 52025 at 11:59 pm. After this date the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Required documents (1):

• Resume

*Failure to include this document by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.

Accountabilities:

• Supports daily operations of an academic support center by managing the front desk maintaining check-in software and kiosks and guiding students to appropriate services to ensure efficient and welcoming service delivery.
• Contributes to team planning and decision-making by participating in regular meetings supporting project-based work and offering informed input to improve student support strategies.
• Initiates technical support requests for computers and printers in the unit as needed to ensure continuous access to learning technology for students.
• Assists students with online tools and resources and to provide referrals to appropriate services and encourage academic independence.
• Provide support to libraries by assisting students as needed to support academic success.
• Assists in the coordination and supervision of student workers/casuals by supporting their recruiting hiring training and day-to-day tasks to maintain consistent and high-quality service.
• Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Knowledge Skills & Abilities:

• Knowledge of student support services academic resources and library services.
• Knowledge of check-in systems scheduling platforms and basic technology troubleshooting practices.
• Ability to work independently with general supervision.
• Ability to provide customer service and resolve concerns.
• Ability to manage multiple processes meet deadlines and maintain accuracy in a fast-paced environment.
• Skill in engaging positively with all populations and communities contributing to a safe and inclusive learning and work environment.
• Skill in effectively and respectfully communicating with others.

Minimum Requirements:

• High School/GED or equivalent additional work experience
• 0-2 years of relevant working experience

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues please contact us at the Talent Acquisition email or HR hotline .

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Madison Area Technical College does not discriminate on the basis of race color national origin sex disability or age in employment admissions or its programs or activities. Madison College offers degrees diplomas apprenticeships and certificates in Architecture & Engineering; Arts Design & Humanities; Business; Construction Manufacturing & Maintenance; Culinary Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law Protective & Human Services; Science Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at or Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the colleges nondiscrimination policies: Lisa Muchka Director Civil Rights and Compliance 1701 Wright Street Madison WI 53704 (608) 246.5221