Problem Solver for the Digital World
Problem Solver for the Digital World
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Job Description
Location: Sofia Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025
Ever wondered what its like to be the friendly expert voice behind the worlds most-used search engine Were looking for brilliant Norwegian and English speakers to join our Sofia team and become the key to an incredible customer experience. This isnt your average support role; its your chance to solve puzzles help users maximize amazing products and be the hero on the other end of the line.
No tech background No problem! If you have a passion for people and a talent for communication our world-class training will give you all the tools you need to thrive. Were building a team of creative problem-solvers who are ready to learn and grow.
Your Mission: Be the Bridge Between Users and Technology
- Youll be the front line delivering professional and friendly support through phone email and chat ensuring every user feels heard and helped.
- Become a master problem-solver diagnosing issues and guiding users to solutions within agreed timelines all while maintaining a stellar customer satisfaction rate.
- Efficiently use cutting-edge CRM software and ticketing systems to manage and resolve customer inquiries with precision.
- Collaborate with your dynamic team to share best practices contribute to our shared knowledge base and celebrate each others wins.
- Embrace continuous learning by staying on top of product updates and industry trends through our ongoing training programs.
What You Bring to Our Team:
- The Must-Haves: Fluent communication skills in Norwegian and English.
- A customer-focused mindset and a genuine desire to deliver exceptional empathetic service.
- Superb interpersonal skills and the ability to explain complex concepts in a simple relatable way.
- A natural talent for active listening troubleshooting and thinking on your feet to find creative solutions.
- Youre self-motivated adaptable and cool under pressure with a knack for quickly learning new processes and technologies.
Why Youll Love Building Your Career With Us:
We believe that your growth and well-being are the foundation of our success. Thats why were deeply invested in your future and dedicated to creating a fun supportive environment.
- Full Relocation Support: We provide financial assistance for transportation initial hotel stays and rent plus hands-on help finding your perfect long-term home in Sofia.
- Ultimate Flexibility: We offer flexible contract conditions to suit your life.
- Fully Paid Training: We equip you with everything you need to succeed from day one.
- A Career Not Just a Job: Enjoy a stable career path with clear development opportunities in a global company.
- Top-Tier Compensation: We offer an attractive salary additional health insurance and access to a menu of 50 benefits and services to customize your package.
- A Positive International Culture: Work in a diverse collaborative environment where teamwork is celebrated and support is always available.
We are a publicly traded company (NYSE & TSX: TIXT) and the largest employer in the customer experience industry in Bulgaria. We design and deliver next-generation digital services and AI solutions for the worlds biggest brands. Our culture is built on collaboration continuous learning and a strict commitment to excellence. We are proud to be an equal opportunity employer. We hire great people from a wide variety of backgrounds because it makes our company stronger more innovative and a better place to work.
Ready to help users around the world and launch your career in Bulgaria Apply now!
Employment Type
Full Time
