Technical Support Engineer

About Uplift

Uplift is a dynamic agency specializing in global talent search covering EMEA LATAM USA and APAC. With successful placements in 52 countries we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks AI and advanced recruitment tools. Beyond recruitment we engage with our audience through our podcast newsletter and webinars ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

Our client a diversified holding company based in Riyadh is seeking an experienced Technical Support Engineer. The company operates across multiple industries and is now strengthening its presence in the construction and machinery rental sector.

Location: Riyadh Kingdom of Saudi Arabia.

Reports To: Technical Support Manager or Deputy CEO.

Provide specialized technical and operational support for subsurface irrigation control products and systems. Ensure optimal product performance troubleshoot technical issues and contribute to product development and improvement according to best engineering practices.

Key Responsibilities

• Deliver comprehensive technical support to internal and external customers on device usage and maintenance.
• Monitor maintenance activities promptly resolve technical faults and ensure effective troubleshooting.
• Oversee quality control processes during manufacturing and operational phases.
• Train staff and end-users on device operation and maintenance procedures.
• Prepare and update technical documentation manuals and guidelines.
• Collaborate closely with manufacturing quality assurance sales and marketing teams to meet product and market requirements.
• Analyze technical problems and propose solutions to enhance product quality and operational efficiency.
• Prepare and develop technical proposals and presentations for clients working alongside sales and marketing teams.
• Participate in the ongoing development and enhancement of existing products in coordination with R&D teams.

Qualifications

• Bachelors degree in Mechatronics Electronics Mechanical Engineering or a related engineering discipline.
• Minimum of 5 years experience in technical support or applied engineering preferably within control systems or industrial products.
• Strong knowledge of electronic and mechanical control systems.
• Excellent problem-solving and technical communication skills.
• Proficient in spoken and written English.
• Detail-oriented with a high degree of accuracy.
• Quick learner with adaptability to new technologies.
• Strong organizational and time management skills.
• Proactive able to work under pressure.
• Excellent communication skills and ability to collaborate within a multidisciplinary team.

Uplifts Commitment to Diversity and Inclusion

At Uplift we are committed to fair and equal experience for all employees and applicants supporting the principles of Equal Opportunity Employment. We value the diverse talents and perspectives of individuals from all backgrounds including minorities women and people with disabilities. We focus on creating opportunities for growth and advancement based on each persons qualifications and performance.

We are passionate about uplifting peoples lives and fostering an inclusive environment where everyone is valued regardless of race religion color national origin citizenship status sex sexual orientation gender identity and expression genetic information marital status age or disability. At Uplift everyone is welcome.