Technical Specialist (m/f/d)
Technical Specialist (m/f/d)
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Job Description
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
We are looking for a Technical Specialist (m/f/d) for the Regional Customer Support Center (RCSC) based in Mannheim (Germany)*. On a daily basis we support numerous customers from seven countries and provide remote telephone and email support for inquiries technical questions and complaints regarding our Roche analytical systems. Thats what moves us: Safe and easy routines for our customers means more patients we can help. We are proud of who we are what we do and how we do it with a clear goal in mind: Doing now what patients need next.
The Opportunity
Our international Regional Customer Support Center (RCSC) is responsible for technical and application customer service for Roche analytical systems in in-vitro laboratory diagnostics. As an Technical Specialist (m/w/d) you will be the direct contact for inquiries from our customers in diagnostic laboratories and hospitals in the RCSC countries (Germany Austria Switzerland the Netherlands Belgium Greece and Turkey). Your main tasks are:
You will support our customers in hospitals and diagnostic laboratories in the Netherlands and Belgium as well as colleagues in the field by telephone digitally and via remote connection and support them from the acceptance of technical product problems to the derivation of suitable measures for problem solving.
You identify the causes of product problems work out solutions and initiate appropriate measures.
You carefully document your activities in the supporting customer relationship management (CRM) system.
You prepare product information and support the transfer of information to the customer and the exchange of knowledge within the organization.
*We are flexible as to where you work. Your place of work can be Mannheim (Germany) or Almere (The Netherlands). In any case you will actively seek the exchange and cooperation with your colleagues at the RCSC in Mannheim
Occasionally you conduct customer training sessions in the local language.
Occasionally you support field service colleagues during on-site service visits to the customer lab.
Who you are
You are fluent in Dutch/Flemish and English. Ideally you also speak German or another language such as Turkish or Greek.
You have successfully completed your engineering studies (e.g. medical technology electrical engineering mechatronics) or degree. Alternatively you have trained as a technician or computer scientist plus professional experience.
Ideally you have several years of experience in the medical-technical field through technical customer support (field service or hotline) or in a laboratory function.
You have in-depth knowledge of technology (mechanics electrical engineering). You are familiar with IT network structures communication protocols and IT interfaces and have experience in the area of server operating systems.
You are quick on the uptake and can solve complex problems in a structured manner using your analytical skills.
You are open minded and have intercultural experience.
You show a high degree of communicative and social competence in personal and virtual cooperation. Working in a team is your strength.
Customer satisfaction is your strongest motivation.
So far so good It gets even better.
We offer you a wide range of top benefits at our locations. Only with you can we improve the lives of patients. Your contribution makes Roche unique. Thats why we offer exceptional benefits that support you in shaping your life your finances and your health the way you want. Find out more here: only - Simply upload your CV and apply!
Your contact to us! With people. For people.
Do you need further support
Required Experience:
Unclear Seniority
Employment Type
Full-Time
