Sales Support Specialist (Loan Processor) - Denver, CO (Remote/Hybrid)
Sales Support Specialist (Loan Processor) - Denver, CO (Remote/Hybrid)
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Salary Not Disclosed
1 Vacancy
Job Description
At Caribou we care about giving people financial freedom so they can focus on whats most important to them. Today less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions and ushering them through the process quickly. On average our drivers save $115/month on their car loans while protecting their investment long term.
Caribou is led by leaders from the technology automotive and finance industries. Were proud to be backed by a great team of investors including QED Investors Goldman Sachs Moderne Ventures Accomplice Link Ventures Motley Fool Ventures and others.
About the Role
In this role you will
- Be the primary driver of the bottom of the funnel including follow up and client assistance
- Oversee Loan Advisor (LA) requests
- Own post-sale deals to completion including document prep and collection and delay handling
- Act as the primary customer point of contact post sale
- Escalation of loan/product issues to the Loan Advisor
- Monitor and resubmission of daily declines as needed
- Monitor active pipeline and move deals forward as needed
- Support completion of ad hoc manager tasks and additional loan advisor tasks as needed.
- Help backfill Caribou Care Queue duties upon request
This role can be based out of our Caribou office in Denver CO or remote/hybrid within the greater Denver area.
About You
The ideal candidate has
- 1 years prior loan processing experience
- Computer literacy and ability to adapt with multiple software programs
- High School Diploma/GED or higher
Must be authorized to work in the USA
How We will take care of you
You like us are driven to achieve your goals. At Caribou we have just three core values: Give a damn. Velocity. Make the assist. Were motivated. We race towards our goals. And we help each other along the way.
- Competitive compensation: Base compensation of $25/hr with incentive potential
- Equity options
- 401k savings program
- Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
- Robust wellness benefits including company-paid plans for health dental vision mental health disability and basic life insurance.
- Optional benefits to suit your individual circumstances such as HSAs FSAs supplemental life and medical insurance and pet insurance.
- Up to $1000 per year for eligible professional development expenses.
We come from all walks of life and are joined together by our shared values which guide our work and how we work together.
- Give a damn. What were doing matters. We show up determined to deliver results and we love it.
- Velocity. Were intentional about where were going and we race towards it.
- Make the assist. We have diverse strengths. We offer and ask for help so we all win.
Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability sexual orientation pregnancy status marital status military or protected veteran status genetics or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.
*Caribou does not currently have employee operations in AL AK AR CT DE GA HI IA ID IN KS KY ME MI MO MS MT NC ND NE NH NJ NM NV OH OK PA RI SC SD TN UT VT WV WY.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
