Office or Remote Live Chat Support Agent
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Job Location:
Long Beach, NY - USA
Yearly Salary:
USD 45000 - 47000
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a motivated and customer-focused Live Chat Support Agent to join our team either onsite or remotely. This role plays a vital part in delivering timely accurate and friendly support to our customers through live chat channels.
As a Live Chat Support Agent you will be the first point of contact for customers seeking assistance helping to resolve inquiries efficiently while maintaining a positive experience. This position offers the flexibility to work from the office or remotely making it ideal for candidates who thrive in dynamic communication environments.
Key Objectives
- Provide prompt and professional live chat support to customers.
- Resolve customer inquiries issues and requests with accuracy and empathy.
- Maintain high customer satisfaction through effective communication and problem-solving.
- Collaborate with internal teams to escalate and resolve complex issues.
- Contribute to continuous improvement of support processes and knowledge base.
Responsibilities
- Respond to customer inquiries via live chat promptly and professionally.
- Identify customer needs and provide appropriate solutions or escalate when necessary.
- Document interactions accurately and update customer records.
- Manage multiple chat conversations simultaneously while maintaining quality.
- Stay informed about product updates policies and procedures to assist customers effectively.
- Work collaboratively with team members and other departments to ensure seamless customer service.
- Meet or exceed individual and team performance goals related to response time resolution rate and customer satisfaction.
Qualifications
- High school diploma or equivalent; associate or bachelors degree preferred.
- Previous experience in customer service preferably in live chat or digital support environments.
- Excellent written communication skills with strong attention to detail.
- Ability to multi-task and manage time effectively in a fast-paced setting.
- Comfortable using chat platforms CRM systems and basic computer applications.
- Strong problem-solving skills and a customer-centric mindset.
- Reliable internet connection and a quiet workspace for remote positions.
- Flexibility to work varied shifts including evenings or weekends if required.
Benefits
- Competitive salary with performance-based incentives.
- Flexible work options: office-based or fully remote.
- Comprehensive health dental and vision insurance plans.
- Paid time off and holidays.
- Professional development opportunities and ongoing training.
- Supportive and inclusive work environment.
- Access to modern tools and technology to enhance your work experience.
Required Experience:
Senior IC
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
