Administrative Clerk

Why is Health Advocate a great place to work For starters Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well and they work with supervisors and staff who are supportive and friendly. Employees have room to grow and many of Health Advocates supervisors are promoted from within the company. Join our award winning team!

2025:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year Medium and large category (Silver)

As part of Teleperformance in the US we were also named #95 in the 2024 Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW)

Basic Function

Provide administrative and clerical support to ensure the efficient operation of the department and organization.

Major Job Accountabilities

• Perform a variety of administrative and clerical tasks while adhering to department policies and procedures.
• Provide support including data entry scanning and filing.
• Input data received from external sources into appropriate systems or databases with 100% accuracy.
• Analyze organize and deliver digital documents and reports to department staff.
• Coordinate and track incoming and outgoing courier packages.
• Manage daily assignments efficiently.
• Distribute reports as requested by the supervisor.

Team and Customer Service Responsibilities:

• Build and maintain professional relationships with internal and external customers team members and department contacts.
• Collaborate with team members to achieve goals and complete tasks.
• Deliver exceptional customer service exceeding expectations and enhancing service quality.
• Treat all internal/external customers team members and department contacts with dignity/respectEscalate issues outside of control to supervisors to prevent disruptions in services.
• Uphold departmental and corporate policies.

Mental and Physical Requirements:

• Work in an indoor environment near or around computers.
• Engage in sedentary activities with prolonged sitting during the workday.
• Perform repetitive motions including fingering and grasping to use computer software and hardware continuously.
• Focus on tasks process information and communicate effectively throughout the workday.

Additional Responsibilities:

• Duties listed represent general tasks; additional responsibilities may be assigned as needed.
• Reasonable accommodations will be made to support individuals with disabilities in performing essential functions.
• For accommodation inquiries contact your local Employee Relations representative.
• Place the highest priority on member confidentiality ensuring to adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Protected Health Information (PHI).

Minimum Qualifications

Applicant for this job will be expected to meet the following minimum qualifications.

• Education: High school diploma or GED required.
• Experience: At least one year of general clerical or customer service experience required.
• Skills: Proficiency in MS Office including Word Excel and Outlook is essential.

Company Overview

Health Advocate is the nations leading provider of health advocacy navigation well-being and integrated benefits programs. For 20 years Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical administrative wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19 our team of highly trained compassionate experts work together to go above and beyond expectations making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year Medium and large category (Silver)

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

2022:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Best in Biz Awards: Most Customer-Friendly Company of the Year Medium and large category (Silver)

2021:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Silver Winner

• Stevie Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater Runner-Up

• Communicator Award of Distinction: October 2019 Broker News

• MarCom Awards: Gold COVID Staycation Ideas brochure

• MarCom Awards: Platinum 2021 Well-being Calendar

• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Physical Requirements:
This position is primarily on-site and requires the ability to move throughout the workplace to provide in-person counseling and wellness support. The role involves periods of sitting for one-on-one or group sessions as well as standing or light movement during group activities workshops and team-building events. Essential physical functions include speaking hearing and manual dexterity for documenting case notes navigating computer systems and facilitating wellness interventions. Occasional lifting of light materials (up to 15 pounds) may be needed for wellness activities or event setup. Frequent use of a computer is required including typing mouse navigation and viewing digital content. Visual acuity is necessary for reading client records electronic documentation and conducting virtual sessions when needed.

Mental and Cognitive Requirements:
The role requires strong emotional resilience active listening and the ability to assess and respond to sensitive mental health concerns. Counselors must exercise sound clinical judgment in crisis situations maintain professional boundaries and uphold confidentiality. The ability to develop therapeutic rapport apply evidence-based interventions and manage documentation with accuracy is essential. The role also requires facilitation skills for group sessions and the ability to consult with leadership.

Work Environment:
This position is fully on-site and embedded within the Trust and Safety operational environment. The counselor must be comfortable working in a dynamic and fast-paced setting that may include exposure to discussions of distressing content. The workspace includes a private designated office for confidential counseling and group programming with access to standard office equipment and secure data systems.

VEVRAAFederal Contractor requesting appropriate employment service delivery systems such as state workforce agencies and local employment delivery systems to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-I.35(c)