Staff Usher
Staff Usher
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$ 29 - 29
1 Vacancy
Job Description
Job Details
Description
STAFF USHER
FRONT OF HOUSE
Work Status:
Part-Time Regular
Payroll Type:
Non-Exempt
Location of Job:
Davies Symphony Hall San Francisco CA
Hourly rate:
$29.92 (per
Collective Bargaining
Agreement
Schedule:
On Site
Regular Hours:
Varied.
Morning Matinee and Evening
Performances
Reports To:
Front of House Manager
Supervisory:
No
About the San Francisco Symphony:
The San Francisco Symphony is among the most adventurous and innovative arts institutions in the United States celebrated for its artistic excellence creative performance concepts award-winning recordings and standard-setting education and community engagement programs. Since it was established in 1911 the Symphony has grown in acclaim under a succession of distinguished music directors: Henry Hadley Alfred Hertz Basil Cameron Issay Dobrowen Pierre Monteux Enrique Jord Josef Krips Seiji Ozawa Edo de Waart Herbert Blomstedt Michael Tilson Thomas and Esa-Pekka Salonen.
The San Francisco Symphony presents more than 200 concerts and presentations annually for an audience of nearly 350000 in its home of Davies Symphony Hall and around the Bay Area. A cornerstone of its mission the San Francisco Symphony provides some of the most extensive education and community programs offered by any American orchestra. The Symphonys free music education experiences engage students in grades 112 throughout the San Francisco Unified School District (SFUSD) serving more than 25000 students annually.
In 2001 the SF Symphony became the first American orchestra to launch its own in-house record label SFS Media. Recorded live in concert and engineered at Davies Symphony Hall SFS Media recordings showcase music by contemporary composers as well as core classical masterworks. San Francisco Symphony radio broadcasts the first in the nation to feature symphonic music when they began in 1926 today carry the Orchestras concerts across the 2004 the SF Symphony launched the groundbreaking multimedia Keeping Score series on PBS-TV and the web; the series was made available for unlimited free streaming on the Symphonys YouTube channel in 2020. In 2014 the San Francisco Symphony inaugurated SoundBox an experimental and eclectic live music series which takes place in an alternative performance space located backstage at Davies Symphony 2023 the San Francisco Symphony partnered with Apple for the launch of a new classical music streaming app Apple Music Classical and has since released 15 spatial audio recordings of live concert performances through the app. For its adventurous programming the Symphony has been honored 19 times by the American Society of Composers Authors and Publishers and the Symphonys recordings have garnered Frances Grand Prix du Disque and Britains Gramophone Award as well as 17 Grammy Awards.
Job Summary:
The Staff Ushers interact directly with patrons who attend the San Francisco Symphonys wide variety of concerts and other events. They are responsible for providing a helpful welcoming professional efficient and accessible service to all audience members at Davies Symphony Hall.
The Staff Usher position is flexible and Staff Usher shifts are scheduled by the House Manager on an as needed basis. The majority of the work is on weeknights and weekends with a usual start time of 6pm for evening shows and 12:30pm for matinees. There are also occasional weekday morning and matinee shifts. Most shifts are 4 hours in length although end times are an estimate and Staff Ushers are expected to remain present until all members of the public have vacated the venue.
DS Shifts are subject to availability. This position is eligible for benefits as outlined in the current Collective Bargaining Agreement.
Responsibilities:
- Greet and engage with audience members ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued patron
- Answer audience queries ensuring they have access to timely and useful information and guidance
- Maintain up to date knowledge of the venue including current policies and procedures and familiarity with current and upcoming concerts
- Be flexible in relation to duties and working hours which will include weeknight evenings and both matinee and evening shifts on the weekends
- Provide guidance to Volunteer Ushers. Provide instructions on emergency procedures and be on hand to resolve any conflicts that arise over the course of the show call
- Attend Emergency Response Plan meetings implement Emergency Response Plan when necessary and place radio call to First Aid staff when needed
- Attend Red Cross sponsored CPR AED and Life Saving courses
- Participate in providing feedback for the Ushers Liaison Committee
- Attend other trainings as required
- Additional responsibilities as assigned
Qualifications
Qualifications & Requirements:
- Staff Ushers must become a member of the Theatrical Employees Union Local B-18
- Must be able to provide usher coverage for an assigned area for an extended period of time which may include standing and traversing stairs
- Consistent availability on weeknights and weekends
- Customer service and patron or guest service experience preferred- experience as an usher at a performing arts venue is desirable
- Excellent verbal communication skills
- Flexible attitude and patient/tactful in resolving conflict
- Professional in appearance and polite demeanor
Ability to:
- Work with and provide guidance to Volunteer Ushers
- Handle conflict resolution in a customer service environment
- Use ticket scanners and two-way radio / walkie talkie
- Follow required dress code
- Exhibit sensitivity to and understanding of San Francisco Symphonys diverse range of audience members
- Communicate effectively with a diverse range of people including donors prospective donors volunteers board members and community partners
Supervisory Responsibilities:
None
Physical Demands (accommodations available)This role requires sufficient physical ability and mobility to work in a performing arts setting; to stand or sit for prolonged periods of time; to lift carry push and pull moderate amounts of weight; to traverse moderate amounts of stairs; to operate ticket scanning equipment requiring repetitive hand and wrist motions
EEO Statement
In alignment with the values statement above the San Francisco Symphony is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race color religion sex pregnancy (including childbirth lactation and related medical conditions) national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law.
Required Experience:
Staff IC
Employment Type
Part-Time
