PRIMARY PURPOSE:
To lead the business analysis efforts for implementations and large multi-line projects; to review analyze and document internal and client user needs; and to provide mentorship and leadership within the business analysis team.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
- Leads the requirements management efforts for large projects to include new client implementations and large strategic projects; devises and executes a requirements management plan for assigned projects; and takes ownership of the business analysis role throughout the project.
- Identifies and understands stakeholders; initiates and facilitates meetings and discussions with stakeholders as appropriate.
- Works with project managers project requestors operations business representatives IT representatives and clients to ensure complete understanding of software requirements; provides business related IT knowledge to clients and business representatives during the requirements management process.
- Produces project requirements documentation including written documents process diagrams report mock-ups wire frames and other documentation as required using standard templates.
- Meets deadlines and manages work to timelines.
- Mentors team members.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Performs other duties as assigned.
- Supports the organizations quality program(s).
- Travels as required.
SKILLS & KNOWLEDGE:
- Strong knowledge of third-party administration/claims management business and technology
- PC literate including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Self motivated
- Ability to work in a team environment
- Ability and willingness to take initiative
- Ability to meet or exceed Performance Competencies
EXPERIENCE:
- Six (6) years of related experience or equivalent combination of education and experience required.
- Experience in multi-line claims management processes and system requirements strongly preferred.
EDUCATION:
- Bachelors degree required; major in computer science field preferred
WORK ENVIRONMENT:
When applicable and appropriate consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment troubleshooting problem solving analysis and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding travel as required
Auditory/Visual: Hearing vision and talking
NOTE:
Credit security clearance confirmed via a background credit check is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions duties or local variances. Management retains the discretion to add or to change the duties of the position at any time.