Claims Experience Manager

Intrepid Direct Insurance (IDI) is a rapidly growing direct to consumer property and casualty insurance company. A member of the W. R. Berkley Corporation a fortune 500 company rated A (Superior) by A.M. Best Intrepid Directs vision is to make life better for business. The insurance industry has not evolved with innovation like other major here to change that. We are making life better for our customers shareholders and our team members by leveraging data and technology as insurance experts for our targeted customers. You will be part of a highly collaborative team of talented and focused professionals. Join a group that enjoys working together trusts each other and takes pride in our hard-earned success.

Company is an equal employment opportunity employer.

The Claims Experience Manageris a member of the Client Executive Team. As a Claims Experience Manager at Intrepid you will be responsible for claims relationships relationships between our Claim Handling Partners our Internal Departments and most importantly our valued customers. You will develop support and maintain innovative processes and procedures to drive results and address challenges specific to our clients. You will be the subject matter expert for claim-related questions from policyholders and internal customers own the client facing claim review and client claims onboarding process assist in compliance related matters participate in special projects and most importantly make us better.

Key functions include but are not limited to:

• Lead and organize multi-line claims reviews with current customers and offer insights on risk management strategies.
• Assist sales and csas with customers and prospects claims communications
• Collaborate closely with the Client Experience and Sales Team to define and implement an effective claim experience strategy.
• Serve as claims point of contact and knowledge for all internal departments and for our clients with respect to claims issues and service.
• Execute Claims Client Onboarding Strategy to ensure client understanding of claims related initiatives and products.
• Execute Claims Stewardship Strategy for our largest customers to actively drive client awareness of claim activity status and trends. Claims Stewardship includes but isnt limited to:
  • Recurring and Pre-Renewal Claim Reviews.
  • High Exposure Claim Strategy Discussions.
  • Weather Analytic Strategy to promote client awareness of inclement weather threats and activity.
• Build and maintain relationships with existing and future strategic partners to ensure claim service needs for clients are met.
• Conduct research on industry trends and keep appraised laws in Federal State and Local jurisdictions to assist in educating customers.
• Contribute to the innovative processes at IDI.

• Bachelors degree required or prior related insurance experience.
• Insurance related designation (AIC SCLA and/or CPCU) preferred.
• Minimum 7 years of claim handling preferably multi-line experience.
• Minimum 3 years of experience managing or supporting client relationships specific to the insurance business.
• Exceptional analytical and problem-solving abilities.
• Effective communication skills both written and verbal
• Works with urgency
• Ability to listen and communicate to deescalate stressful situations
• Ability to build sustainable relationships of trust through open and interactive communication.
• Track record of success with positions of increasing responsibility.

• 10-20% estimated travel to visit customers and/or prospects

This role is based in our Overland Park KS office. It is a full-time in-office role.