Program Aide - Community Care Network Program
Program Aide - Community Care Network Program
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Job Description
THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT INC.
975 KELLY STREET SUITE 401 BRONX NEW YORK 10459-3477
Tel: Fax: Email:
Job Title: Program Aide
Supervisor:Program Director
Job Status:Full Time / 35 hrs. per week
Job Location: Community Care Network Program - Main Office
Salary Range: $40000 - $43000 - Non-Exempt
Neighborhood Self Help by Older Persons Projects (SHOPP)is a dynamic and innovative non-profit organization that supports older adults caregivers and individuals with disabilities. SHOPP offers 12 essential programs including CCNP (Community Care Network Program) 4 Older Adult Centers (Casa Boricua Leon Soundview and Guess) NORC (Naturally Occurring Retirement Communities) Pop Up Caf Case Management with Friendly Visiting Elder Justice Caregiver Support Program and NY Connects. SHOPPsmissionis to enhance the strength and resilience of individuals regardless of age or ability through innovative programs and support services
The Program Aide is responsible for providing clerical and program support to the Community Care
Network Program. Duties include handling telephones reception area supervision heavy filing typing
letters and preparing reports managing supplies inventory and equipment providing Information and
Referral (I&R) data entry in DFTA database system and assisting with program activities. The Program
Aide reports directly to the Program Director. The position requires a High School Diploma or equivalent
computer literacy in Microsoft Office application and database systems. Excellent people skills knowledge
of community resources for Information and Referral. Spanish language fluency preferred.
The Program Aide is specifically responsible for the following tasks:
Clerical:
Screen calls.
Triage Intake calls.
Track program services and prepare reports.
Assist with coordinating activities of volunteers.
Maintain various databases mailing lists and monthly agency program levels of services report.
Maintain inventory of office supplies. This includes: completing approved purchased orders
placing orders receiving and checking purchase items upon delivery and storing supplies
which vary in weight up to 20 lbs and may require reaching overhead and utilizing a step
stool.
Perform heavy filing tasks daily including pulling and refiling client case records in up to 5
drawer filing cabinet.
Maintain agency equipment (computers copiers fax etc.) inventory troubleshoot problems and
arrange for service and maintenance on timely basis as needed.
Restocking office supplies including office printers with reams of copy paper.
Assist in member/participant/client registration and enrollment.
When necessary provide Telephone Reassurance and Case Assistance as assigned by
supervisor.
Provide Information and Referral.
Other Duties:
Supervise reception area and reception staff volunteers.
Participate in SHOPP staff training programs staff meetings community meetings and other
meetings as assigned.
Assist in resolving any administrative problems.
Be available and willing to perform other tasks as assigned by supervisor.
Background Check Notice:
All offers of employment are contingent upon the successful completion of a background check.
SHOPP is an equal-opportunity employer that fosters a diverse inclusive and Benefits: Commuter BenefitsDental Insurance Employee Discount Flexible Spending Account Health Insurance Life Insurance Paid Time Off403(b) Retirement PlanVision insurance.
ATTN: Diana Delgado - Chief Program Officer
EQUAL OPPORTUNITY EMPLOYER
Required Experience:
Senior IC
Employment Type
Full-Time
