Credit Controller

Certified as a Top Employer KONE is dedicated to creating a better world of work and demonstrates this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration diversity growth and well-being.

In this role the successful candidate will be an expert in the Credit Control and Collection process in charge of invoicing efficiency and reporting dispute resolution process with internal teams and customers within the Service Business.

What you will do

Business Partnering

Participates in selected business meetings to build detailed understanding of unit business performance and related topics.

Provides credit management expertise as needed.

Ensures completeness and accuracy of the collection strategy and dispute management routing for relevant business lines and units.

Implement KONEs credit policies so that an acceptable level of risk is maintained repayments are made on time losses are kept to a minimum and arrears are economically collected.

Invoicing Credit management collections and Cash application

Approving new account order and contract applications according to credit policies

Develop support and maintain the collection strategy and the dispute management routing ensuring FL wide fit training the relevant teams in FL

Resolving and supporting FL in complicated collection cases

Review and assess query & dispute root cause analysis and agree corrective actions from end to end perspective and in cooperation with BPO partner

Responsible for customer invoicing credit request cancellation and rebill processes from end-to-end perspective

Coordinates with CS&A and inbound teams to ensure that inbound customer calling activities related to collections are appropriately managed

Responsible for end-to-end cash application process

Manage finance operations partners collaboration for credit management collection and dispute management processes

Lead a team of Credit Controllers and/or Collection Specialists (where the role remains in FL) to execute their role in line with the global process to manage collections and disputes

Where appropriate perform Collection Specialist activities for large and key accounts or for a specific business area based on complexities and needs of the unit.

Are you the one

Bachelors degree in Accounting Finance Economics or a relevant field.

Minimum 8 years working experience in accounting & credit management preferably within the Engineering / Construction or Building Material Industry.

Highly motivated goal-oriented diligent organized self-starter with an orientation towards a high level of customer service

Excellent English communication Presentation Analytical and Business Acumen skills

Team management experience will be an added advantage.

Computer knowledge good understanding of SAP will be an advantage

Attention to detail You need to be an individual who is precise in their work able to spot errors and vigilant to ensure that any problems are corrected for accurate results

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on