IT Support Specialist

IT Support Specialist

The Lou Sobh Automotive Group is seeking anEXPERIENCEDIT Specialistto join our exciting and motivated team at Southaven HONDA and Southaven KIA!!

Who We Are

At Lou Sobh Automotive Group we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at the Lou Sobh Automotive Group is absolutely critical to its success and were always looking for smart engaging creative and dynamic people who want to join a team where they matter.

Our goal is to exceed a clients total expectation when they arrive at our dealership so we realize we must first provide that level of investment to our employees through continual training career development and opportunities for growth. Your professional development is one of our top priorities. Thats why were proud to offer our staff members with a comprehensive benefits package competitive compensation plans and abounding avenues to grow your career with us!

What We Offer

• Medical Dental and Vision Insurance
• Life Insurance
• Paid Time Off
• Paid Company Holidays
• Work-Life Balance
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Team Culture
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plan

Job Summary

The IT Specialist is responsible for researching and implementing technological solutions to ensure sufficient systems capacity for organizational needs. This position will provide technical support for desktop and laptop computers both Mac and PC applications and related technology. Support tasks include receiving prioritizing documenting and actively resolving end user requests. Also responsible for specification installation and testing of computer systems and peripherals within established standards and guidelines.

Job Requirements:
Bachelors Degree in MIS IT Computer Science or equivalent experience
2 year experience in desktop hardware and PC/Mac application support within a networked environment
Expert knowledge of Microsoft Windows and Office 365 Windows Server Email Administration Virtualization Technologies Network Monitoring LAN/WAN Networking Concepts Mobile Devices Phone SystemMacOS Support etc.
Proficient with troubleshooting hardware/software issues including removal/replacement of hard drives memory etc. for both laptop and desktop computers.
Proven problem-solving skills with attention to detail and follow-up
Great customer service and communication skills

Essential Job Functions:
Troubleshooting and resolving technical issues including hardware software and networking systems.
Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures
Recommends information technology strategies policies and procedures by evaluating organization outcomes.
Respond to phone calls email and in-person requests for technical support
Install configure and sustain ongoing usability of desktop/laptop computers peripheral equipment and software within established standards and guidelines
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
Assist in the organization and inventory of all desktop hardware and software resources
Support users in the use of computer equipment by providing training and advice
Take ownership of user problems and be proactive when dealing with user issues

Physical Demands:
Requires minimum lifting ability of 30 pounds; may require heavy lifting of 50 pounds with assistance of team members and/or equipment
Walking stooping standing stretching bending lifting and sitting for long periods of time