Sr Order Management Specialist
Sr Order Management Specialist
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Job Description
Work Schedule
First Shift (Days)Environmental Conditions
Able to lift 40 lbs. without assistance Adherence to all Good Manufacturing Practices (GMP) Safety Standards Laboratory Setting Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
Order Management Specialist III
About the Role
Were a close-knit Order & Distribution team at Thermo Fisher Scientific and were looking for an upbeat Order Management Specialist to be the friendly face for our customers orders. Youll make sure each order moves smoothly from quote to delivery keeping customers happy and our internal teams aligned.
What Youll Do
Assist customers by responding to their emails and calls helping them with order-related tasks such as entering updating canceling or speeding up orders and returns through different systems like SAP/Oracle Salesforce and EDI portals.
Help track and resolve customer questions about pricing availability delivery status invoices credits and deductions aiming to resolve issues during the first contact.
Support in identifying and fixing EDI kick-out errors helping keep the order process smooth and ensuring accurate data.
Follow guidelines and standards to ensure that tasks are completed on time and accurately.
Work closely with different teams like Supply Chain Logistics Finance and Commercial to solve problems and help remove any obstacles for customers.
Keep an eye on order progress identify potential delays and offer suggestions for improving workflow.
May perform other duties assigned by management.
What Were Looking For
High school diploma or equivalent (associate degree preferred)
23 years of customer-service order entry or call-center experience
Comfortable using Microsoft 365. Experience using ERP/CRM systems (SAP Oracle Salesforce) a plus
Friendly solution-focused attitude with strong written and verbal English skills
Keen attention to detail solid time-management skills and the ability to thrive in a fast-paced team-oriented environment
Basic troubleshooting and problem-solving skills to recognize issues and ask for help when needed
Physical Requirements / Work Environment & Safety
May work fully remote or be permanently stationed at a customer site depending on the account
May work in areas with chemical-based allergens (e.g. penicillin tetracycline)
Required use of PPE where applicable: lab coats coveralls facemasks hairnets gloves bump hats safety glasses and steel-toe shoes (mandatory for all colleagues)
Routinely lift or move packages up to 40 lbs; occasionally up to 50 lbs using proper techniques Can be removed for a fully remote role
Use material handling equipment such as pushcarts pallet jacks mobile cylinders and forklifts (push/pull up to 100 lbs) Can be removed for a fully remote role
Frequently stand walk bend climb steps and assist with staging or checking order accuracy
Comfortable working in environments with varying temperatures (e.g. cold rooms outdoor areas)
Keep both desk and staging areas clean and organized
Willingness to work occasional overtime holidays or weekend shifts as needed
Benefits & Other Information
Work with an innovative forward-thinking organization committed to your professional growth
Competitive pay and a comprehensive benefits package including health dental vision and retirement options
Supportive people-first culture that values work-life balance and recognizes your contributions
Opportunities to lead process improvements that make a real difference for customers and colleagues
Equal Employment Opportunity
Thermo Fisher Scientific is an EEO/Affirmative Action Employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected-veteran status disability or any other legally protected status.
Accessibility & Disability Access
Job seekers requiring accommodations may contact 1-. Please include details about the accommodation needed so we can best support you.
Compensation and Benefits
The hourly pay range estimated for this position based in New York is $18.54$30.90.This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits please visit: Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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