Technical Support - Bilingual in Chinese
Technical Support - Bilingual in Chinese
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USD 3300 - 3300
1 Vacancy
Job Description
Are you ready to go uP
- We are named in Top Workplaces NYC for 2024
- We are one of the winners of USPAACCs Fast 100 Asian American Business awards
- We are recognized as one of the Top 5000 in Inc. Magazines Fastest Growing Private Companies
- We were a finalist for Best ISO of the Year by ETA in 2024
Why Should You Join Universal Processing
- You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
- You are passionate to serve and support our local community and their growth
- You get on-the-job training to get you familiar with the industry and the role
- You get medical vision and dental coverage generous PTO 401k
- We offer periodic performance review for potential salary increase
Compensation: This is an non-exempt position with a monthly salary of$3000during the probationary period. Upon successful completion of the probationary period the base rate will increase to$3300per month.
Role Summary: The Technical Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.
Responsibilities:
- Prepare install and configure software & hardware for deployment
- Onboard and train new users for newly deployed software and hardware
- Perform remote troubleshooting over the phone and through remote control tools
- Identify and analyze issues for software and/or hardware
- Partner with the Operations and Sales departments to provide the best solution for POS inquiries
- Collect feedback from end-users and work with the Development team for future product improvement
- Assist in inventory tracking and management
Qualifications:
- Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
- Bilingual proficiency in Mandarin-Chinese is required.
- Bachelors degree in Computer Science or the equivalent is preferred
- Technically savvy with strong organization skills
- Experience troubleshooting issues and achieving solutions
- Able to take initiative to solve problem effectively
- Self-motivated to learn new systems and installation of products
- Able to accomplish tasks before deadlines and be detail-oriented
- Able to work efficiently as part of a team and as an individual
- Proficient with Excel and Word
- Previous POS support related experience is a plus
About uP:
Since 2003 Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers UPs consultants and support team speak the languages its clients speak and the business focuses on ingenious customer service care support and reasonable pricing. Today the Company successfully serves 22000 clients across the nation. Within 10 years of business the Company emerged as one of the fastest-growing payment processing companies in the U.S. Nominated as the best ISO of 2024 by ETA the Company is soon to become the second AAPI owned payment processor company in US February 2024 Universal Processing changed its branding to Lets Go uP to commemorate its legacy and evolution.
At Lets Go uP we are an equal employment opportunity employer.
To learn more about us please visit us at: .
Lets Go uP Together!
Required Experience:
Junior IC
Employment Type
Full-Time
