Shelter Public Services Associate
Shelter Public Services Associate
Posted on :
06-09-2025
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1 Vacancy
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Job Description
Auburn Valley Humane Society and Northwest Spay & Neuter Center enrich the lives of companion animals and people through animal sheltering programs and community engagement. Together we strive to be a model of excellence in animal welfare.
We recognize our employees are our most important resource and the basis for our respect and seek to empower each individual and support the diverse perspectives skills experiences and cultures within our workforce. We work hard and we have us!
We recognize our employees are our most important resource and the basis for our respect and seek to empower each individual and support the diverse perspectives skills experiences and cultures within our workforce. We work hard and we have us!
Position Summary: We are seeking Public Service Associates for the AVHS Shelter which provides progressive care shelter services to companion animals. The Shelter cares for nearly 3000 animals per year and their care and comfort is our main priority.
Position Classification:Non-Exempt - Hourly
Reports To:The Public Services Coordinator
Shift:Full-Time
Pay Range:17.00/hour - 20.00/hour
Location: Auburn Valley Humane Society
Who you are:
- You care about animals AND their human companions.
- You practice We thinking and recognize that teamwork is the key to success.
- You bring an incredibly positive attitude and a commitment to doing a task to completion.
- You are committed to a growth mindset and positive proactive change.
What youll be doing (as part of a team with training):
- Welcoming all guests to the shelter (human and animal).
- Provide a high level of customer support to all inquiries (in person email and phone).
- Track and maintain all animal records.
- Process all payments including cash handling.
- License all animals in accordance with regulations.
- Facilitate the animal intake / exit process.
- Promoting a positive image of the organization through positive public relations.
- Operate a company vehicle.
What youll need to be successful (minimum requirements):
- Experience as the front desk / reception service to an organization.
- Cash handling and payment processing experience; including POS systems.
- High proficiency in learning new software systems.
- Ability to engage with animals and humans who may be having a hard day with a commitment to quality care and Fear Free practices.
- Demonstrated ability to follow instructions verbal or written in repetitious tasks and one-off situations.
- Strong communication skills to demonstrate professionalism courtesy tact compassion and sound judgment to your coworkers and community members.
- Ability to stand walk reach bend and/or stoop for entire shift / extended periods of time; hear sufficiently; regularly lift and carry up to 50 pounds.
- This position works daily in an animal shelter. This position will come in direct contact with animals and will be exposed to animal related waste smells and sounds.
- Possess a valid drivers license with a clean driving record.
What wed love if you had (preferred requirements):
- Work experience in animal care or in an animal environment (shelter experience highly preferred).
- Experience with shelter software (PetPoint). Acuity and Windows Suit.
What you can expect working here:
- A positive team-focused culture of support and belonging.
- Professional growth and development including training raises promotions and paid continuing education.
- A robust benefits plan including:
- Health insurance for you at no cost to you
- Paid Time Off
- 10 paid holidays per year (1 is your birthday!)
- Employer matched 401K contributions up to 3%
- Employee Assistance Program accessible 24/7
- Reduced cost employee pet wellness program
Occupational Disclaimer:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge skills or abilities. This document does not create an employment contract implied or otherwise other than an at-will relationship.
EEO Policy Statement:
It is the policy of AVHS to afford equal employment opportunities to all qualified individuals without regard to their race color ancestry religion sex sexual orientation national origin caste age physical or mental disability citizen status veteran status gender identity or expression bankruptcy status or any other characteristic or status that is protected by federal state or local law.
Auburn Valley Humane Society(AVHS) and all parts of its organization including Northwest Spay & Neuter Center and the Thrift Store is committed to an inclusive work environment that is full of opportunity for all with a workforce that reflects the regions diversity.At the core of it all our approach is shaped by a strong respect for people.AVHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin status as an individual with a disability genetics status as a protected veteran sexual orientation gender identity or expressionor for inquiring about discussing or disclosing information about compensationor any other characteristic protected by federal state or local laws. All employment is decided on the basis of qualifications merit and business need. AVHSuses E-Verify to verify the ability of all new employees to legally work in the United States.If you need assistance or an accommodation in the application process please contact us.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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