Director of Technical Services (IT), Information Technology, Full-Time, Days

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality Join MarinHealth an integrated independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team an affiliation with UCSF Health an ever-expanding network of clinics and a new state-of-the-art hospital MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center a 327-bed hospital in Greenbrae and 55 primary care and specialty clinics in Marin Sonoma and Napa Counties. We attract healthcares most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospitals personalized caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades including being Named One of the Top 250 Hospitals Nationwide by Healthgrades receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services and being named the Best Hospital in San Francisco/Marin by Bay Area Parent among others.

Company:

Marin General Hospital dba MarinHealth Medical Center

Compensation Range:

$84.27 - $126.40

Work Shift:

8 Hour (days) (United States of America)

Scheduled Weekly Hours:

40

Job Description Summary:

Under the general direction of the Chief Information Officer (CIO) the Director of Technical Services is a senior-level IT leader responsible for overseeing the organizations technical infrastructure and end-user computing environment. This includes managing vendor relationships network operations user support services laptops printers remote office connectivity and ensuring the successful testing and implementation of new applications and upgrades.

In addition to these responsibilities the Director provides direct leadership for the organizations IT security posture. This includes leading the IT security team to ensure compliance with cybersecurity policies overseeing risk assessments and implementing best practices to safeguard data and systems across the enterprise.

Key responsibilities include:
Leadership and oversight of technical services and IT security staff including project and contract analysts.
Management of the IT project portfolio and the Statement of Work (SOW) process.
Development and enforcement of project implementation methodologies and standards in collaboration with the IT leadership team.
Regular coordination with the CIO to provide updates on project status define requirements for new initiatives and align IT solutions with the organizations mission and strategic goals.
Direct line responsibility for managing the hosting vendor relationship and coordination with IT leadership at Marin General Hospital.

The ideal candidate will bring a strong background in IT operations proven leadership in technical service delivery and a proactive approach to information security management.

Job Requirements Prerequisites and Essential Functions:

JOB SPECIFICATIONS:

A. EDUCATION

Bachelors in the areas of Information Systems or Management Engineering preferred.

B. EXPERIENCE

A minimum of 10 years of experience in Information Technology is required including 5 years of leadership experience within a healthcare provider setting.

C. PREREQUISITE SKILLS

1. Proven ability to conceptualize launch and deliver secure scalable technology solutions that align with organizational goals and compliance requirements.
2. Demonstrated leadership with a collaborative mentoring approach that fosters accountability innovation and team development.
3. Strong awareness of emerging trends in healthcare information systems (HIS) cybersecurity and digital health technologies with the ability to anticipate and guide necessary organizational adaptations.
4. Consistently models professional behavior in alignment with organizational values policies and service standards.
5. Exceptional verbal and written communication skills with the ability to convey complex technical concepts to diverse audiences.
6. A proactive customer-centric mindset with a commitment to delivering high-quality IT support and service experiences.
7. In-depth knowledge of ambulatory and inpatient system deployment environments particularly within community county or state-based healthcare systems.
8. Expertise in IT service delivery best practices enterprise architecture and the development of multi-year strategic technology and cybersecurity plans.
9. Strong interpersonal and conflict resolution skills with the ability to effectively engage and influence stakeholders at all levels.

10. Ability to build and maintain collaborative relationships across departments vendors and external partners.
11. Experience leading the development and execution of IT solutions and strategies aligned with departmental and organizational business objectives.
12. Innovative problem-solver with a track record of developing forward-thinking approaches to meet evolving business and security needs.
13. Oversight experience with clinical and financial systems such as McKesson Siemens and Lawson including integration and security considerations.
14. Serves as a role model for organizational values and behavioral standards.
15. Self-driven results-oriented professional with high integrity and the ability to build trust across technical and non-technical teams.
16. Demonstrated competencies in:
a. Defining and executing IT and cybersecurity vision and strategy.
b. Leading high-performance teams and fostering cross-functional collaboration.
c. Driving data-informed decision-making and measurable outcomes.
d. Leading change management prioritization and stakeholder alignment.
17. Deep understanding of healthcare IT operations cybersecurity frameworks (e.g. NIST HIPAA) and technical infrastructure

LICENSE/REGISTRATION/CERTIFICATION:

Technical certifications preferred.

PRIMARY CUSTOMER SERVED (Age Specific Criteria):

This position is not a patient care position and as such this section does not apply

PATIENT PRIVACY (HIPAA Compliance):

Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics date of service insurance/billing medical record summary information and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.

DUTIES AND RESPONSIBILITIES:

A. ESSENTIAL (not modifiable)

1. Enhances the reliability performance and security of hosted applications by partnering with hosting vendors to design implement and continuously optimize infrastructure and application environments.
2. Leads in-depth technical reviews and troubleshooting sessions with hosting vendor teams to resolve complex issues and refine operational processes.
3. Provides executive leadership with clear actionable technical insights to support system implementations upgrades and technology selection decisions.
4. Oversees and ensures the successful execution of multi-application upgrade initiatives including planning testing deployment and post-implementation support.
5. Drives the initiative to standardize and modernize all hosted applications by ensuring alignment with current build versions and security standards.
6. Leads the transition to a centralized IT service delivery model through a shared services framework in collaboration with hosting partners.
7. Defines and communicates a forward-looking technology vision that supports innovation cybersecurity and digital transformation across the organization.
8. Develops and executes strategic IT plans that align with Marin General Hospitals long-term mission vision and operational goals.
9. Collaborates with senior IT leaders and hosting vendor executives to ensure seamless delivery of IT services and alignment with enterprise priorities.
10. Operates in alignment with the strategic direction and values of Marin General Hospital ensuring consistency in leadership and execution.
11. Partners with IT leadership to align technology initiatives with business priorities balancing resources and optimizing IT investments through effective portfolio management.
12. Participates in the full lifecycle of IT systems including selection acquisition development deployment maintenance and support.
13. Co-manages the IT project intake approval and prioritization process to ensure alignment with strategic goals and resource availability.
14. Ensures all IT initiatives have clearly defined business objectives success metrics and measurable outcomes.
15. Tracks and reports on the performance of the IT portfolio and hosting vendor partnership including budget adherence timelines and value delivery.
16. Conducts ongoing assessments of internal and external IT capabilities including staff contractors and vendor performance to ensure operational excellence.
17. Collaborates with the Project Management Office (PMO) to ensure timely and efficient execution of IT projects across the organization.
18. Manages relationships with external stakeholders including government agencies vendors research institutions and healthcare partners to support strategic IT initiatives.

B. SECONDARY FUNCTIONS (modifiable)
1. All other duties as assigned.

Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed please contact Human Resources at or email to initiate the process.

MarinHealth is a diverse community of people with many different talents. We seek candidates whose work experience has prepared them to contribute to our professional C.A.R.E.S standards (Communication Accountability Respect Excellence and Safety) . These behavioral standards help us create a healing environment for patients and colleagues alike. By committing to them and holding ourselves accountable we can build trust and ensure clear communication.

At MarinHealth our top priority is the well-being of our employees patients and community. As such we require all employees to receive necessary immunizations including the measles mumps varicella and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements and we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment.

The compensation for this role listed on this posting is in compliance with applicable law. The selected candidates compensation will be determined based on the individuals skills experience internal/market equity factors and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.