Client Manager, Commercial Lines
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY:
HUB Heartland is seeking to add a construction focused Client Manager to their Commercial Lines team! The Construction Client Manager will manage assigned commercial lines property & casualty accounts (larger commercial and industrial construction clients) to ensure profitability and a high level of retention. They will develop and maintain proactive communications with clients and HUB associates (including producers a support team of Client Specialists and claims & administrative professionals) with a focus on excellent customer service and teamwork.
ABOUT HUB INTERNATIONAL:
HUB International is a leading full-service global insurance broker and financial services firm providing risk management insurance employee benefits retirement and wealth management products and services. With more than 20000 employees in offices located throughout North America HUBs vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy so clients are ready for tomorrow.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation Holiday Sick and Personal Time Off
Great work/life balance because thats important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop and maintain relationships with assigned clients serving as primary contact for all insurance questions and policy changes
Attend and participate in carrier and client meetings
Take primary responsibility for policy expiration management and client renewal processes
Owns the renewal marketing process and develops marketing strategy for assigned renewal business
Performs periodic coverage and risk reviews to ensure the adequacy of every clients insurance program as well as contract reviews as requested by clients
Review bid specifications and complete contract reviews for construction clients
Support Advisors through marketing new prospective clients communicating with carrier underwriters on the risk profile determining where the best fit for the prospective client is and providing proposals
Complete policy application details for newly bound policies into Epic
Handle communications and correspondences from HUB associates clients and carriers and work diligently to answer questions or resolve issues
Agency billing including new business renewal and endorsement invoicing
Assist with claim reporting and follow up as needed
Support and adhere to agency goals and objectives
Perform all other duties as assigned by Commercial Lines Manager
REQUIREMENTS:
Four years progressively responsible experience in an independent commercial lines insurance agency required OR similar years of related work experience dealing directly with commercial insurance coverages
Prior experience managing client accounts in the commercial construction space is highly desired
Possess state insurance licensure as required by the Ohio State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in the state of Ohio OR be willing/able to obtain required licensure within the first 90 days of employment
Professional designations such as CISR MLIS CRIS CIC ARM CRM and CPCU are preferred
College degree preferred. High school diploma or equivalent is required
Knowledge of commercial insurance and products
Strong understanding and comfort using Microsoft Office tools (Word Excel Outlook PowerPoint)
Existing knowledge of Applied Epic is preferred
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
HUB International is a leading North American insurance brokerage that provides employee benefits, business, and personal insurance products and services.
