Associate Service Assurance Analyst
Associate Service Assurance Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for an Associate Service Assurance Analyst to join our Segment Tech - Service Assurance this role your core responsibility is to perform Process Quality Assurance (PQA) for measuring various metrics and to help Delivery teams to be audit ready.
Position Responsibilities:
Conduct monthly Process Quality Assurance (PQA) for various shared services across the segment (Eg : Release Service Management Risk and Asset Inventory etc.)
Collaborate with process owners and delivery teams to gather evidences reviews and consolidation of monthly PQA reports
Support in identifying the areas of improvement based upon the findings trend analysis and work with respective teams for improvements
Participate in audit related activities (internal / external) and support the finding closure activities
Update related process documents and assist in trainings
Periodic review on existing PQA process and explore opportunities to automate reports / dashboards
Required Qualifications:
Education: Any Bachelors Degree.
Experience:3 years of relevant work experience on business analysis or any IT Service Management functions
Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
Shift Schedule: Amenability to work Night Shift (8am to 5pm EST).
Preferred Qualifications:
Working experience or knowledge to any of Incident Problem Change Risk IT Asset Inventory and Release Management
Experience in ensuring processes meet certain standards.
Ability to work with high accuracy and integrity.
Passionate about learning and can easily adapt to changes.
Ability to create and maintain good working relationships.
Ability to see the big picture or see how small details contributes to the overall success of the organization.
Working experience or knowledge in PowerBI reporting
Nice to have: Background in JIRA and Confluence.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
IC
Employment Type
Full-Time
