Service Support Assistant
Service Support Assistant
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€ 3210 - 4100
1 Vacancy
Job Description
Job Title
Service Support AssistantJob Description
In the position of service support assistant you make the difference by ensuring a smooth administrative process for our customers in service in the Benelux. Moreover you are working in an international environment as you and your team are also supporting other service regions in the world. You always act with our end-customers in mind working on and with many service processes.
Our organization
Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market as well as a leading supplier of process automation solutions for this world of technology we believe in people especially those who are totally dedicated customer-driven and keen to continue learning throughout their career.
Your role
As a Service Support Assistant you will handle contract renewals invoicing hours- and order administration. You are the internal support for the Service Account Managers (SAM) by coordinating relevant internal processes ensuring quality and follow-up.
Your responsibility is that an effective line of communication is kept to ensure minimal disruption to customer processes and the customers expectations are professionally managed. Good listening verbal and written communications skills with the ability to interact effectively is key!
For candidates with ambitions there is the potential to evolve into a cooperating forman position overseeing a team of 3 direct colleagues. You will then act as spokesperson of your team to continuously improve internal processes with other parts of the organization.
Your tasks
- You calculate / index service contracts and set up in the Vanderlande systems in cooperation with the responsible Service Account Manager.
- Proactive communication and relationship building with key- and active customers on the administrative service processes.
- You are responsible for contract administration and correct reporting (internal and to customers).
- Supporting the SAM by coordinating internal customer related processes e.g. invoicing spare parts or service take over for Retrofit Modification and Revision (RMR) projects.
- You develop an expertise on the supporting systems tooling and processes and share this knowledge by on-the-job training
- Based on analysis for contract renewal you signal improvement potential.
Your Qualifications and Skills
In the position of Service Support Assistant you are the linking pin in the administrative process of Vanderlande services. This asks for flexibility and a supportive and pro-active approach. To be successful in this position you bring:
- Intermediate level education (MBO Level 4/5 or significant work experience).
- At least 3 years of relevant working experience.
- Excellent communication skills spoken and written in Dutch as well as in English.
- High-level knowledge of Microsoft Office applications.
- Experience with an ERP system and interested in working on system improvements.
- Service- supporting- and process- and mind set. A service-minded supportive attitude with a focus on process improvement.
- Working experience in a supervising role is a plus.
About the team
You are part of the Service Operations department within the customer center Warehousing International. You will be part of the team responsible for the Benelux region. The Benelux is the most mature service region within the customer center and is responsible for serving BeNeLux Warehousing APS but also worldwide customers. You will report to the Team Lead for the Service Account Managers and Support Office. It has a great informal team culture where colleagues energize and motivate each other.
What do we offer
In the position of service support assistant you will have the opportunity to contribute to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal international and professional working environment with potential for further personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.
This position offers a competitive salary range of 3210 to 4100 gross per month (excluding 8% holiday allowance) depending on your knowledge and experience. Through exceeding performance expectations you even have the possibility to grow outside this scale. On top of your fixedsalaryyoullreceive the following secondary benefits:
- 40 vacation days (20 statutory days and a flexible budget worth 20 days by full time employment).
- Flexible working hours.
- A hybrid workplace (40% working from home and 60% in the office) with a working from home allowance.
- A Health & Wellbeing budget worth 300- per calendar year.
- Commuting allowance including full reimbursement of travel by public transport.
- Collective pension scheme and discount on additional health insurance.
- A state-of-the-art green campus with:
- On-site company health centres with a gym physiotherapists and occupational therapists.
- Company restaurants and coffee bar with barista to your personal preferences.
- Excellent public transport connections.
- Vanderlande Academy and training facilities to boost your skills.
- A variety in Vanderlande Network communities and initiatives.
Your application
If the role of service support assistant appeals to you then please apply now by completing the application form and uploading your CV and covering letter. For more information on the position please feel free to contact our recruiter Anissa Bejaoui via .
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race religion color national origin gender sexual orientation age marital status or disability status.
Employment Type
Full-Time
