Service Advisor
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Service Advisor
The responsibilities of a Service Advisor include greeting customers listening to their needs and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Why Work For Us
At Twin City Dealerships we believe in not just offering a job but providing a fulfilling and supportive work experience. We value our employees and offer a comprehensive benefits package designed to support your personal and professional growth.
Our Benefits Include:
- Generous PTO
- 401(k) Contributions
- Health Insurance
- Vision and Dental Insurance
- Disability Insurance
- Life Insurance & Cancer Policies
Perks and Community Engagement:
- Family Day atDollywood
- Annual Cruise Contest
- Community Support:We actively give back to the community including donations to United Way of Blount County and an annual can drive.
- Partnership with Tennessee Center of Technology: Were passionate about fostering the next generation of talent. Through our partnership with the Tennessee Center of Technology we hire students and donate vehicles and equipment to support their education.
- Saturday Lunches:Every Saturday we treat our employees working that day to a catered lunch as a small thank you for their hard work.
Service Advisor Responsibilities
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements
Previous experience at a dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Customer Service Representative We’re looking for a friendly and reliable Cashier/Receptionist to be a valuable point of contact for our customers. In this ro...
